Senior Atlassian Engineer; Jira & Confluence

Position: Senior Atlassian Engineer (Jira & Confluence)
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.

We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.

We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

We are looking for a  Senior Atlassian Engineer  to own, scale, and enhance our Atlassian ecosystem primarily Jira, Confluence, and Jira Service Management, as part of the Enterprise Productivity Application team. In this role, you will be the go-to expert for all things Atlassian, combining deep platform administration expertise with automation and custom development to improve engineering and business workflows across the organization.

You will serve as the technical lead for our Atlassian platform, driving best practices, governance, and continuous improvement. A secondary aspect of the role involves supporting integrations with cloud and Dev Ops tooling, making basic cloud infrastructure knowledge a plus but not the primary focus.

What You'll Do

Own end-to-end administration of the Atlassian suite (Jira, Confluence, JSM)
User management, permissions, workflows, schemes, custom fields, and configurations
Project and space setup, maintenance, governance, and lifecycle management.
Manage Atlassian Cloud or Data Center instances including upgrades, migrations, and health monitoring·
Design and implement scalable Atlassian solutions
Customize Jira using Script Runner, Automation for Jira, Groovy scripting, and REST APIs
Build and maintain complex workflows, post-functions, validators, and conditions
Develop and manage integrations between Atlassian tools and third-party systems
Act as the technical lead and subject matter expert for all Atlassian products
Define and enforce best practices, naming conventions, standards, and governance

policies

Guide teams on effective Atlassian tool usage, Agile board configurations, and process optimization
Lead Atlassian platform migrations (Server to Cloud, project consolidations)
Drive continuous improvement of the Atlassian ecosystem
Analyze current configurations, identify gaps, clean up legacy schemes, and reduce technical debt
Own and contribute to the Atlassian platform roadmap
Evaluate and recommend Atlassian Marketplace apps and plugins
Troubleshoot and provide advanced support
Resolve complex issues related to permissions, workflows, performance, and integrations
Optimize JQL queries, dashboards, filters, and reporting for stakeholders
Manage incident escalations related to Atlassian platform availability
Support cloud and Dev Ops integrations (secondary)
Maintain integrations between Atlassian tools and CI/CD pipelines, monitoring, and Dev Ops platforms
Basic understanding of cloud infrastructure (AWS/Azure/GCP) to support tool connectivity
Collaborate across teams
Work with engineering, IT, and business stakeholders globally
Support Agile processes, SDLC workflows, and SAFe/Scrum ceremonies

Required Skills & Experience

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
7-8 years of hands-on experience with Atlassian products (Jira, Confluence, Jira Service Management)

Deep expertise in:

Jira administration — workflows, workflow schemes, permission schemes, notification schemes, custom fields, screens, and issue types
Advanced JQL for queries, filters, and dashboards
Script Runner (Groovy), Automation for Jira, and Jira REST APIs
Atlassian Cloud administration or Data Center management
Jira Service Management (JSM) configuration — queues, SLAs, portals, and request types
Confluence administration — spaces, templates, permissions, and macros

Experience with :

Atlassian Marketplace app evaluation, installation, and management
Platform migrations (Server to Cloud, project merges/splits)
Agile frameworks (Scrum, Kanban, SAFe) and SDLC processes
Building custom Jira plugins or…