Specialist, IT​/Tech, IT Support

Position: Performance Specialist
About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune.  You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at Logic Monitor, check out our Careers Page.

What You'll Do:

Logic Monitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of Built In's Best Places to Work for the seventh year in a row!

Logic Monitor's Professional Services team partners with global enterprises to monitor, troubleshoot, and optimize end-user digital experience. As a Performance Specialist, you will work at the intersection of internet performance, observability, and customer success, helping organizations identify and resolve issues across the full delivery chain before they impact users.

Here's a closer look at this key role:

Onboard customers onto the IPM platform following best practices, accelerating time-to-value
Proactively monitor and triage customer digital services, surfacing issues before end-user impact
Identify performance bottlenecks across internet paths, CDNs, DNS, and third-party dependencies
Configure and optimize synthetic test scripts to reflect real user journeys
Act as a trusted technical advisor, sharing best practices and product expertise with customers
Present performance insights and recommendations in regular customer reviews
Collaborate with Engineering, Product, and Support to resolve issues and improve platform capabilities
Manage customer expectations and communicate clearly during incidents and escalations

What You'll Need:

2+ years in web performance monitoring, observability, or a related technical domain
Strong knowledge of DNS, HTTP/S, TLS, CDNs, and the browser rendering pipeline
Familiarity with Core Web Vitals, waterfall analysis, and browser Dev Tools profiling
Good understanding of HTML, CSS, and JavaScript as they relate to page performance
Understanding of system architecture including servers, load balancers, and networking fundamentals
Strong analytical skills with the ability to derive actionable insights from complex data
Able to present technical findings to both technical and non-technical audiences
Customer-first mindset with a track record of building trusted client relationships
Experience using AI tools to enhance productivity, innovation, or problem-solving

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Logic Monitor is an Equal Opportunity Employer

At Logic Monitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams.
You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [HIDDEN TEXT].

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