ServiceNow Consultant - CMDB​/CSDM

Position: ServiceNow Consultant - CMDB / CSDM
About This Job

Info Beans

Location:

Pune District, Maharashtra, India

Work Mode:  On-site

Industry:  Software Development

Job Description

Company Description

Info Beans specializes in AI-driven software development and implementation, helping enterprise clients solve complex business challenges. Listed on the NSE in India, the company has a global presence across the US, Europe, and the Middle East. Known for its collaborative work culture, Info Beans prioritizes providing a 'second home' for its team members. Through the Info Beans Foundation, the organization supports underprivileged communities with employability-focused training programs.

At Info Beans, delivering exceptional outcomes, or 'Creating WOW!,' is a core value.

Role Summary

We are seeking an experienced Service Now Consultant with strong expertise in CMDB (Configuration Management Database), CSDM (Common Service Data Model), ITSM, and Service Now integrations.

In this role, you will design, configure, and optimize Service Now solutions to improve IT service delivery, strengthen CMDB data governance, and align enterprise services with CSDM standards. You will work closely with cross-functional teams to implement scalable, maintainable, and business-aligned Service Now solutions.

What Your Role Will Look Like

Module Development:
Configure, customize, and maintain Service Now solutions with a strong focus on CMDB, CSDM, and ITSM modules.

Data Governance:
Implement and manage CMDB governance, CI relationships, and data quality initiatives.

CSDM Alignment:
Design and support CSDM alignment to standardize service and application models across the organization.

Integrations:
Enable and support system integrations using REST/SOAP APIs, MID Server, and Integration Hub.

Collaboration:

Partner with business stakeholders, architects, and IT teams to translate business requirements into technical solutions.

Platform Scripting:
Configure and customize Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and workflows/Flow Designer.

Platform Health:
Monitor and improve CMDB health, data completeness, normalization, and compliance.

Best Practices:
Ensure Service Now implementations follow industry best practices, maintainability, and upgrade-safe design principles.

Why You Will Love This Role

High-Impact Projects:
Opportunity to work on enterprise-scale CMDB and CSDM transformation initiatives.

Technical Exposure:
Hands-on exposure to Service Now architecture, integrations, and ITSM modernization.

Influence & Visibility: A high-impact role influencing IT governance, operational efficiency, and service visibility.

Collaborative Culture:
Dynamic environment with opportunities to work across diverse business and technology teams.

Growth Mindset:
Strong learning and growth opportunities within the evolving Service Now ecosystem.

What You Will Bring Along

Core

Experience:

Strong hands-on experience with Service Now platform development and administration.

Domain Expertise:
Deep understanding of CMDB, CSDM, Configuration Management, and ITSM processes.

Data Modeling:

Experience with CMDB implementation, governance, CI relationships, and data modeling.

Technical

Skills:

Proficiency in Service Now scripting (Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions).Integration Know-How:

Experience with Service Now integrations using REST APIs, SOAP APIs, MID Server, or Integration Hub.

Data &

Soft Skills:

Knowledge of database management/querying, alongside strong problem-solving, communication, and stakeholder management skills.

Preferred / Good-to-Have Skills

Experience with ITOM, Discovery, Service Mapping, or Asset Management.

Service Now certifications such as CSA, CAD, CIS-ITSM, or CMDB-related certifications.

Familiarity with Agile/Scrum delivery methodologies.

Exposure to broader Service Now modules (e.g., CSM, HRSD, GRC, or IRM).Prior consulting or client-facing implementation experience.