Process Champion

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Role Purpose –

Act as the primary liaison, seamlessly bridging Process Definition/Engineering teams and Service Delivery Operations teams, to ensure detailed process rollout, strong operational adoption, governance alignment, and continuous process maturity improvement across Siemens PLM Managed Services operations. Drive prioritization, orchestration, governance follow-ups, UAT signoffs, production readiness, and operational adoption of business process requirements across multiple functions and platforms delivering excellence at every stage.

Key Responsibilities –

Drive and continually elevate process maturity across Operations by enhancing process standardization, ensuring governance alignment, strengthening operational adoption, and improving process effectiveness across DOSO and Siemens PLM handled services.

Act as the central point of coordination between:

Process Definition / Process Engineering teams
Service Delivery Operations teams
Multi-functional operational collaborators

ensuring detailed collaboration, alignment, and execution across all stages of the process lifecycle.

Collaborate closely with Operations, Delivery Leads, Support Teams, and Functional Stakeholders to identify, evaluate, prioritize, and govern business process needs arising from operational functions and customer delivery environments.

Ensure priority operational process requirements are:

Clearly documented with precision
Thoroughly reviewed with collaborators
Strategically prioritized
Effectively submitted to Process Definition / Engineering teams for implementation and governance alignment

Coordinate with Process Engineering teams to ensure approved process requirements are:

Accurately defined and documented
Efficiently implemented in enterprise platforms such as Salesforce, Service Now, workflow/orchestration tools, or governance repositories
Progressed smoothly through governance stages including Requirement Signoff, UAT validation, operational approvals, and production readiness

Drive end-to-end governance difficulty and proactively follow up across teams to ensure timely completion of:

Requirement signoffs
UAT approvals
Process adoption validations
Release governance checkpoints
Production readiness achievements

Act as the overarching governance orchestrator, ensuring dependencies across operational teams, collaborators, delivery functions, and governance bodies are proactively supervised, handled, and closed with accountability.

Proactively identify and bring up customer impacts, operational risks, governance delays, service disruptions, and inefficiencies resulting from process gaps or delayed implementation ensuring swift mitigation.

Ensure minimal operational disruption ('process noise') during rollouts, governance transitions, release cycles, and production deployments enabling smooth execution.

Drive clarity and transparency on roles and responsibilities by establishing well-defined ownership structures, approval matrices, accountability frameworks, and governance boundaries.

Maintain, govern, and continuously improve centralized repositories of approved process artifacts, including:

SOPs
BPMN/workflow diagrams
Governance documentation
Signoff evidence
UAT approvals
Operational process libraries

ensuring version control, accessibility, and alignment across all functions.

Partner with Operations teams to ensure end-to-end process consistency across all lifecycle stages:

Requirement gathering
Process definition
Validation & approvals
UAT execution
Production rollout
BAU stabilization
Adoption governance

Drive impactful operational adoption programs to ensure newly implemented processes are clearly understood, effectively embedded, and consistently followed across teams.

Conduct structured process awareness sessions, governance reviews, enablement discussions, and adoption workshops to…