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Description
Industry certifications in relevant technical domains (Microsoft, VMware, Cisco)
Red Hat Certified System Administrator (RHCSA) certification
Understanding of medical informatics architecture including VMware and storage solutions
Working knowledge of Linux architecture and PostgreSQL
Experience with scripting or automation for system administration (Power Shell, Bash, Python)
Knowledge of cloud-based medical imaging solutions and telemedicine technologies
Understanding of cybersecurity best practices and HIPAA compliance
Bilingual fluency (French is a strong asset for Montreal-based candidates)
Requirements
Bachelor's degree in Computer Engineering or related field, or equivalent experience
3+ years of experience in Healthcare IT, preferably supporting radiology systems (PACS, RIS, or medical imaging solutions)
Strong knowledge of medical imaging workflows and healthcare IT architecture
Experience with ticketing systems such as Salesforce Service Cloud, Zen Desk, or Service Now
Proficiency with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and database systems (SQL Server and/or Oracle)
Working knowledge of DICOM, HL7, and healthcare interoperability standards
Excellent analytical and troubleshooting skills with ability to diagnose complex technical issues
Strong communication skills with ability to interact effectively with both technical and clinical personnel
Ability to work independently and manage multiple priorities in a fast-paced healthcare environment
Adherence to quality and regulatory compliance standards, including U.S. FDA medical device regulations and ISO 13485 requirements
Job responsibilities
Technical Support & System Optimization:
** Provide advanced troubleshooting and resolution for Radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring minimal system downtime and maintained service level agreements. Partner with clinical and IT stakeholders to optimize system workflows and address technical challenges that impact patient care delivery.
Healthcare Interoperability & Integration:
** Maintain and troubleshoot DICOM, HL7, and other healthcare interoperability standards to ensure seamless integration between medical imaging systems. Support disaster recovery planning and backup solutions for critical radiology IT environments while ensuring compliance with privacy regulations for sensitive patient data.
Documentation & Knowledge Management:
** Create and maintain comprehensive technical documentation to support customer product use and system maintenance. Document all troubleshooting activities and resolutions in ticketing systems to build organizational knowledge resources and enable efficient issue resolution across the support team.
On-Call Support & Shift Coverage:
** Participate in on-call rotation providing technical support outside normal business hours, including evenings, weekends, holidays, and overtime as required to maintain 24/7 service availability for healthcare facilities where system uptime is critical to patient care.
What we offer
Culture of caring. At Global Logic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career h our Career Navigator tool as just one example, Global Logic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. Global Logic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining Global Logic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and…
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