Job Description & How to Apply Below
- About Us –
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals rad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
Designation – Trainer - Sales (Higher Education India)
Work Location – Pune
Work Mode – In-Office
Role Overview –
We are seeking a highly driven and performance-oriented Sales Trainer / Sr. Sales Trainer to enhance sales capability and drive revenue outcomes in a fast-paced EdTech environment. This role will be instrumental in building high-performing sales teams through structured training interventions, coaching, and continuous capability development.
The ideal candidate will bring strong expertise in sales training, a deep understanding of B2C/EdTech sales dynamics, and a data-driven approach to improving conversion and learner experience.
Key Responsibilities –
Lead end-to-end New Hire Training (NHT), On-the-Job Training (OJT), and ongoing refresher programs
Drive sales capability development to improve conversion rates and overall team productivity
Conduct call audits, live coaching, and feedback sessions to enhance sales quality
Monitor trainee performance and provide structured, actionable coaching plans
Collaborate cross-functionally with Sales, Quality, and Operations teams to identify improvement areas
Design and deliver high-impact, engaging training modules and learning content
Track and analyze training effectiveness through dashboards, reports, and KPIs
Identify skill gaps and implement targeted learning interventions aligned with business goals
Required Skills & Experience –
Sales Trainer: 2–3 years of experience in Sales Training
Proven experience in EdTech or B2C sales environments preferred
Strong understanding of sales processes, objection handling, negotiation, and closing techniques
Excellent communication, presentation, and facilitation skills
Hands-on experience in OJT management, call evaluations, and performance coaching
Ability to manage multiple stakeholders and training batches in a fast-paced setup
Strong analytical mindset with experience in measuring and improving training ROI
Education –
Bachelor's degree in any discipline
MBA (Sales/Marketing) preferred
Technical Skills –
Proficiency in MS Office Suite (Excel, PowerPoint, Word)
Advanced skills in presentation design and delivery (PPT storytelling)
Experience in building and managing training dashboards, reports, and performance trackers
Familiarity with Learning Management Systems (LMS)
Working knowledge of CRM tools and sales tracking platforms
Ability to analyze data, generate insights, and drive performance improvements
Why Join Us
Opportunity to shape the future of online higher education in India
Work with top academic institutions and strategic thinkers
Fast-growing, entrepreneurial environment with a high degree of autonomy
Be part of a purpose-driven company that values innovation, execution, and scale
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