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Job Description & How to Apply Below
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager, Site Reliability Engineering
The Real Time Payments(RTP)- International team is looking for a Site Reliability Engineering (SRE) Manager, to lead and grow a high‑impact team responsible for driving production readiness, reliability, and Dev Ops automation across Mastercard platforms.
This role blends people leadership, technical depth, and change advocacy. You will guide teams to solve complex problems, build and evolve CI/CD pipelines, and lead Mastercard's adoption of Dev Ops automation and SRE best practices. You will partner closely with Development, Product, and Operations to improve reliability, velocity, and customer experience at scale.
What You'll Bring
A passion for problem solving and understanding how complex systems work end‑to‑end
A strong CI/CD and automation mindset, with low tolerance for manual or repetitive work
The ability to lead teams through change, scale, and continuous improvement
Experience building strong partnerships across engineering, operations, and product
Role & Responsibilities
Leadership & People Management
Lead, coach, and mentor the SRE team across multiple geographies and time zones
Foster a culture of ownership, collaboration, automation, and continuous improvement
Support career development, knowledge sharing, and succession planning within the team
Act as a role model for Dev Ops and SRE principles, including blameless culture and operational excellence
SRE & Dev Ops Transformation
Serve as the production readiness steward for supported platforms
Partner closely with development teams to design, build, implement, and support reliable technology services
Drive SRE best practices across availability, capacity, performance, monitoring, self‑healing, and deployment automation
Lead Mastercard's Dev Ops transformation through tooling, standards, and advocacy across development, quality, release, and product organizations
CI/CD & Automation
Own and evolve the application CI/CD pipeline, enabling high‑quality, low‑friction promotion of software across environments
Design and implement CI/CD flows that move code from development to production with minimal manual effort
Champion automation to reduce toil, increase velocity, and improve system resilience
Lead adoption of industry‑standard Dev Ops tools and best practices
Operational Excellence
Ensure systems are production‑ready through launch reviews, capacity planning, and design consulting
Maintain live services by measuring and monitoring availability, latency, and overall health
Analyze ITSM signals and incidents, providing actionable feedback to development teams on operational gaps and resilience concerns
Lead sustainable incident response practices, including blameless postmortems and root‑cause analysis
Take a holistic view of production events, connecting signals across the full technology stack to optimize mean time to recover (MTTR)
Risk, Compliance & Stakeholder Management
Proactively manage production risk, change activities, and compliance obligations across environments
Streamline and standardize operational processes, centralizing points of interaction for partners
Communicate effectively with technical and non‑technical stakeholders, balancing customer, product, and operational priorities
Core Responsibilities
Improve the full service lifecycle—from design and deployment through operation and refinement
Shift left by embedding operational readiness and reliability into the development process
Maximize customer experience by proactively managing production and change activities
Provide feedback loops to engineering partners based on real production insights
Qualifications Required
BS degree in Computer Science…
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