Senior ServiceNow Developer

Job Title:

Service Now Developer – Senior (End-to-End Development)

Location:

Pune (Hybrid)

Experience:

8+ years

Role Overview

We are looking for an experienced  Service Now Developer  with strong end-to-end implementation and development experience on the Service Now platform, along with frontend expertise in Angular. The ideal candidate will own the full lifecycle from requirement gathering and solution design to development, testing, deployment, and support of Service Now modules and custom applications, including building modern, user-friendly UI components and portals.

Key Responsibilities

Lead end-to-end design, development, configuration, and customization of Service Now modules (such as ITSM, ITOM, HRSD, CSM, ITAM, etc.) based on business requirements.
Work closely with stakeholders to gather requirements, translate them into technical designs, and provide effort estimations.
Develop and maintain workflows, Flow Designer flows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Service Portal widgets, and integrations.
Design and implement integrations between Service Now and other enterprise systems using REST/SOAP APIs, web services, and MID Server where applicable.
Build and enhance Service Now Service Portal / UI components using Angular, JavaScript, HTML, and CSS to deliver intuitive and high-performance user experiences.
Develop reusable frontend components and ensure seamless integration between Angular applications and Service Now backend/services.
Ensure solutions follow Service Now best practices, coding standards, performance, and security guidelines.
Participate in code reviews, provide technical guidance, and mentor junior developers in the team.
Support platform upgrades, patching, and migration of customizations, ensuring minimal impact to business operations.
Troubleshoot issues, perform root cause analysis, and provide timely fixes and enhancements.
Create and maintain technical documentation, design documents, and configuration records.

Required

Skills & Qualifications

8+ years of overall IT experience with at least 6+ years of hands-on Service Now development and administration.
Strong expertise in Service Now configuration and scripting:
JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, Flow Designer, Workflows, and Service Portal.
3+ years of experience in Angular (v6+) with strong knowledge of Type Script, JavaScript, HTML, and CSS.
Experience in developing Service Portal widgets or integrating Angular-based UI with Service Now.
Experience implementing and supporting multiple Service Now modules (e.g., ITSM, ITOM, CSM, HRSD, ITAM, SPM/PPM).
Proven experience in designing and building integrations using REST/SOAP, web services, and integration frameworks.
Solid understanding of ITIL processes and how they map to Service Now.
Strong analytical and problem-solving skills, with the ability to work independently and in a team.
Excellent communication skills to work with technical and business stakeholders.
Bachelor's degree in Computer Science, IT, or related field.

Preferred / Good To Have

Service Now certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Implementation Specialist in any module.

Experience with CMDB design and implementation, Performance Analytics, Orchestration, or Automation.
Experience in Agile/Scrum environments and Dev Ops practices (update sets, CI/CD for Service Now).
Experience building enterprise frontend applications or dashboards using Angular integrated with Service Now or other backend systems.