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Job Description & How to Apply Below
We are looking for a Shopify Techno-Functional Expert who bridges business needs and platform capabilities. You'll own the day-to-day administration, optimization, and growth of our Shopify storefronts for our diamonds & Jewelry brands. This is a BA + Admin role, not a core developer position. Youll advise on best practices, configure the platform, coordinate with developers when needed, and ensure a flawless experience for customers and internal teams.
Key Responsibilities of Shopify BA & Store Administrator
Own & Administer Stores:
Set up, configure, and manage multiple Shopify/Shopify Plus stores across legal entities, including payments, taxes/GST, domains, and user permissions.
Translate Business to Tech:
Gather requirements from marketing/sales/ops and implement solutions using native Shopify features, themes, and apps.
Theme & UX Management:
Implement/customize themes via editor + basic Liquid/HTML/CSS, optimize navigation, product discovery, and checkout flow for conversion.
App & Integration Management:
Evaluate, install, and manage third-party apps + ERP/CRM/marketing integrations. Coordinate with developers for complex builds.
Catalog & Merchandising:
Manage product listings, variants, metafields, collections, pricing, and rich media like GIA certs & 360 videos.
Performance & SEO:
Monitor site speed/Core Web Vitals, implement on-page SEO, schema, redirects, and drive CRO improvements.
Troubleshoot & Support:
Act as L1/L2 support for store issues, app conflicts, and order problems. Liaise with Shopify Support or devs for L3.
Reporting & Enablement:
Build dashboards in Shopify Analytics/GA4, document SOPs, and train internal teams on platform usage.
Required
Skills & Experience:
Experience:
4-6 years in e-commerce, with 2+ years hands-on as Shopify Admin/BA.
Experience with high-ticket, luxury, or Jewelry brands preferred.
Platform: Deep knowledge of Shopify & Shopify Plus admin, themes, apps, payments, and limitations. Shopify Plus multi-store experience is a plus.
Technical: Comfortable with theme editor, Liquid basics, HTML/CSS. Can configure apps, webhooks, and basic API concepts. Not expected to code custom apps.
Functional: Strong understanding of e-commerce workflows, catalog, inventory, pricing, promotions, orders, fulfillment, returns, accounting
Soft Skills:
Excellent stakeholder management, documentation, and ability to explain tech to non-tech teams.
Nice to Have
Shopify Partner Academy certifications.
Experience with ERP integrations like SAP.
Knowledge of Jewelry industry specifics: GIA/IGI certs, hallmarking, BIS, karat/metal variants.
Exposure to headless, but not mandatory.
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