Software Engineer, IT Consultant, IT Business Analyst

Applies Service Now HRSD platform capabilities and best practices to design, configure, implement, and maintain scalable, secure, and user-centric HR service solutions. Works cross‑functionally with HR, IT, and business stakeholders to understand HR processes, employee experience requirements, and organizational goals. Translates business needs into effective Service Now HRSD configurations, workflows, and integrations. Leveraged agile delivery methods to continuously enhance employee self-service, automation, reporting, and compliance while driving business value and operational efficiency.

Key Responsibilities

Translate HR business requirements into clear, well-defined Service Now HRSD solutions, including Case and Knowledge Management, Employee Service Center, Lifecycle Events, and Service Portal capabilities.
Design, configure, and maintain HRSD workflows, catalog items, business rules, UI policies, client scripts, and data models aligned with HR processes.
Collaborate with HR stakeholders, architects, and development teams to ensure HRSD solutions align with enterprise architecture, data security, and compliance standards.
Configure and support integrations with HR systems (e.g., HCM/Payroll), identity systems, and third-party tools using Service Now Integration Hub, APIs, and data sources.
Ensure quality, performance, usability, and security of HRSD applications through testing, validation, and adherence to Service Now best practices.
Support agile delivery by participating in sprint planning, backlog refinement, reviews, and continuous improvement initiatives.
Monitor platform health, identify risks or deviations from plan, and proactively communicate scope changes or issues to the team and management.
Create and maintain technical documentation, configuration guides, and knowledge articles for ongoing support and scalability.

Key Qualifications

Bachelor's degree (BA/BS) with 4–6 years of relevant experience in Service Now platform development or administration, with hands-on experience in HRSD; or equivalent combination of education and experience.
Strong understanding of HR service delivery processes and employee experience design.
Experience configuring Service Now HRSD modules, workflows, and integrations.
Familiarity with agile methodologies and Service Now best practices.
Service Now HRSD or CSA/CIS certification preferred.