Platform Operations Implementation

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose Of

The Role

The Platform Operations Engineer is responsible for maintaining the security, stability, and performance of Pico's internal infrastructure and client trading platforms. The role focuses on supporting mission‑critical trading environments, including the investigation and resolution of operating system, platform, and hardware issues that impact client trading services.

This is a customer‑facing role with direct responsibility for delivering high‑quality operational support to Pico's trading clients. The successful candidate will work closely with clients, internal teams, vendors, and exchanges to ensure trading systems remain reliable, secure, and performant, meeting agreed service levels and operational expectations.

The ideal candidate has a strong technical foundation in Red Hat Enterprise Linux and experience supporting platforms running on virtualisation technologies such as KVM, VMware ESXi, and Hyper‑V. Hands‑on experience with HPE and Dell server hardware, along with automation and scripting using Bash and Ansible, is essential. Familiarity with ITIL (or equivalent) operational frameworks, including incident, problem, and change management, is required to support controlled, auditable operations in a financial services environment.

The role also requires supporting Microsoft Windows Server and Active Directory across client environments.

Responsibilities and duties   (including but not limited to)

Provide operational support across Pico's infrastructure and platform services, including client trading environments, to ensure systems run at optimal performance and consistently meet defined KPIs and Service Level Agreements (SLAs).
Ensure the stability, availability, and reliability of platform services in a 24x7 production trading environment.
Act as second-line support, performing technical investigation, triage, and expert-level troubleshooting of platform and client systems.
Take end-to-end ownership of incidents and service requests logged in the Pico ticketing system through to resolution.
Perform root cause analysis of platform incidents and contribute to permanent fixes and preventative improvements.
Deliver a high standard of operational service and maintain strong relationships with internal teams and external customers.
Interface with vendors, market participants, and financial exchanges to support platform operations and resolve technical issues.
Remotely coordinate and validate on-site hardware installations, replacements, and repairs.
Execute preventative maintenance activities, including server operating system patching and firmware upgrades, to maintain platform security and reliability.
Develop and maintain automation using scripting and configuration management tools (e.g. Ansible) to support platform deployment, configuration, and ongoing maintenance.
Create and maintain platform documentation, including system diagrams, operational runbooks, flowcharts, and scheduled operational reports.
Conduct daily platform health checks, capacity reviews, and infrastructure monitoring, reporting any risks or anomalies.
Contribute to continuous improvement of platform operations processes, tooling, and reliability.

Education, Skills, And Background (incl. Education And Experience Requirements)

Degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience.
4–8 years of experience working in a production operational environment supporting critical infrastructure.
A minimum of 4 years' hands‑on experience supporting physical and virtual server platforms.
Experience supporting platforms within the financial services or trading industry is…