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Job Description & How to Apply Below
Job Summary We are seeking an L1 NOC Engineer responsible for continuous network monitoring, incident handling, and first-level troubleshooting with strong hands-on knowledge of Forti Gate firewalls, switching, and routing. The role includes operational support, coordination with vendors, documentation, and reporting as part of a Network Operations Center (NOC) environment. Key/Major Activities Providing 24/7 shift operational support for a variety of security services and platforms
Monitors the alert queue assigned by L1 and detailed analysis of security alerts
Monitor network links, devices, and IT infrastructure through NMS tools and respond to alerts within SLA.
Perform first level diagnosis for link-down, latency, packet loss, and device reachability issues.
Log, update, and track incidents in the ticketing system and follow escalation matrix.
Coordinate with ISPs and internal teams for quick restoration of services.
Conduct basic troubleshooting: connectivity checks, interface status verification, physical checks with local support teams.
Maintain incident documentation, daily operations reports, and SOP compliance.
Provide timely communication and updates to stakeholders during incidents. Technical Skills
Basic configuration and monitoring of Forti Gate firewalls
Understanding of firewall policies, NAT, VPN, and logs
Assist in rule creation, verification, and troubleshooting
Monitor security events and alerts
Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF,
Hands-on experience on - Cisco / Fortigate FW
Basic troubleshooting skills on routers, switches, firewalls, and VPN technologies.
Hands-on experience with NMS tools (e.g., Solar Winds, PRTG, Nagios, Zabbix).
Familiarity with diagnostic commands: ping, trace route, interface checks, port/VLAN verification.
Experience with ticketing systems (Service Now, Remedy, Jira).
Good communication, analytical thinking, and ability to work in 24x7 NOC operations.
Preferred certifications: CCNA, Network+, ITIL Foundation (optional).
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