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Job Description & How to Apply Below
Job Purpose
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self service channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:
DB Architecture change for sync multiple systems
Vertical Wise DMS One App Version Management
Consolidation of Process (NACH, Death & Insurance Portal & CRM)
SFDC CRM evaluation
Duties And Responsibilities
A – Key accountabilities pertaining to the role
Requirement Gathering & User Story Creation
Document detailed business requirements from ops/business teams.
Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.
Testing & Release Readiness
Prepare test cases for functional, UX, performance, accessibility, and payment validations.
Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.
Support app store submissions and rollout/hypercare activities.
Data, Analytics & Reporting
Validate event tagging/instrumentation; maintain funnel dashboards.
Monitor Core Web Vitals, crashfree metrics, latency, and payment success.
Support A/B experiments, generate insights, and create daily/weekly reports.
Security, Compliance & Content Quality
Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.
Maintain SOPs, FAQs, error dictionaries, release notes, and compliance documentation.
Cross Functional Coordination
Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, environment readiness, and issue resolution.
B – Additional Accountabilities
Raise improvement ideas for UX, process flows, and conversion enhancements.
Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
Story slicing, test coverage prioritization, and UI microsuggestions.
Raising escalation for environment/data/production issues.
Suggesting features for experimentation or UX improvement.
Major Challenges
Managing dependencies across payment, authentication, and analytics systems.
Ensuring stable instrumentation during frequent releases.
Handling multilingual, multidevice variations in customer journeys.
Required Qualifications And Experience
Qualifications
Graduate degree (Engineering/Commerce preferred)
Certifications in Agile, product operations, analytics/BI desirable
Work Experience
Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
Experience with mobile/web testing, payments, analytics instrumentation
Understanding of UX, experimentation, and accessibility fundamentals
Position Requirements
10+ Years
work experience
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