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Job Description & How to Apply Below
Location :
Pune
Qualification:
BE/BTech/ME/MTech in Mechanical, Electronics, CSE or equivalent .
Experience : 3 to 6 years
Role/Responsibilities:
Technical Support on Siemens PLM applications predominantly Teamcenter, Licensing, Installation and Administration Provide technical support.
Provide comprehensive technical pre-sales & post-sales support on Siemens products portfolio to Tata Motors and its subsidiaries with good expertise on Teamcenter, Exposure to Teamcenter Visualization, dispatcher setup, CAD integrations like Creo and Catia is desirable.
Resolve user issues, product usage queries, etc.
Determine source of the problem (product based, installation, access related, data specific) and suggest/perform bypass methodologies wherever applicable.
Manage and review all technical activities of strategic and assigned accounts.
End-to-End ownership of tech support requests from opening until closure, ensuring customer satisfaction via visit, phone and e-mail.
Deliver answers/solutions to the customers in a timely manner.
Own and support Proof of Concept (POC) activities nning/delivering trainings, technical workshops and enablement sessions for customers and internal teams.
Deliver solution presentations to prospects, at both the end user and senior management level.
Present solutions in live demos during trade shows and seminars.
Organize and manage technical-sales workshops/webinars.
Coordinate technical support activities with extended team to increase technical services quality and improve customer satisfaction.
Troubleshoot and resolve:
Diagnose and troubleshoot technical problems in Teamcenter and other PLM applications, such as installation issues, system errors, and workflow problems etc.
License support:
Manage and troubleshoot licensing issues for Siemens software products and support license installations, license key renewals, etc.
Collaborate with clients and SIEMENS:
Work closely with customers to understand their workflows and configurations, assisting them with best practices, closely working with SIEMENS team on fixing reported issues/bugs.
Installation & configuration:
Support in the software installation, implementation, configuration, and upgrade. Issue tracking and reporting:
Document, track, and manage support requests ensuring timely resolution and client satisfaction. Manage prompt communication with customer.
Technical documentation:
Create technical documentation and knowledge base articles for users and maintain POC documents. Communication:
Excellent communication skills (both oral and written), with the ability to convey technical concepts effectively.
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