TOC Enterprise Storage Operations Engineer; Analyst​/Associate​/AVP

Position: TOC Enterprise Storage Operations Engineer (Analyst/Associate/AVP)
Why Mizuho
At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

Mizuho Global Services (Pune) is establishing a state-of-the-art Global Capability Center (GCC) in Pune, powering the strategic expansion of Mizuho Americas Services’ IT operations. At the heart of this initiative is the creation of a next-generation Technology Operations Center (TOC), modeled on a “mission control” concept delivering real-time visibility, proactive incident management and intelligent automation across critical infrastructure and applications. The Pune GCC will not only drive operational excellence but also act as a hub for innovation, transformation, and continuous improvement in Mizuho’s technology landscape.  

You will be joining one of the most advanced technology command center teams, helping to build and execute critical 24 x 7 operations for a major Investment Bank.

Key Responsibilities:

You will be in the Enterprise Storage Operations mission specialist seat in the Technology Operations Center, leading the Level 1 support for service alerts and incidents on Mizuho Americas’ storage platforms.
You will work a rotating 24 x 7 x 365 shift pattern, completing 5 x 9-hour shifts a week, including all three shifts:
Shift 1 (Early), Shift 2 (Late), and Shift 3 (Overnight) on all 7 days of the week. Example:
Weeks 1–4:
Early
Weeks 5–8:
Late
Weeks 9–12:
Overnight
You will demonstrate excellent operational discipline: strong focus on timeliness and professionalism, concentration, adherence to all runbooks and procedures, handling alerts and incidents in your mission specialist area.
You will be a good problem solver. This role is about handling alerts, working on incidents, and solving problems. This is a personal and team activity, where working with your colleagues is critical to your success.
You will be aligned with the respective US Infrastructure senior operations teams, for review and changes to runbooks, reviewing incidents, and learning new concepts.
You will be a first responder for Storage alerts and incidents, with a goal to ensure rapid recovery and thorough handoff/root cause follow-up.
Your day-to-day delivery will be accurate, disciplined and professional: fast response to alerts and tickets, accurate selection and execution of runbooks, detailed and accurate notes added to each incident, clear shift handovers, and adherence to all policies and controls.
You will mentor colleagues and juniors to you in a respectful manner, and you will be mentored by more senior colleagues. This is a continual learning environment where the desire to learn and the desire to share your knowledge is highly valued.
You will suggest improvements in SLA adherence, incident reduction, MTTR (Mean Time to Resolve), and operational efficiency, based on your observations of service health and risks.
You will demonstrate a level of technical understanding and troubleshooting according to your experience and target grade level, in the following areas:
SAN-attached platforms, NAS environments, and data protection tooling, with particular relevance to HPE storage, Pure storage, IBM storage, Brocade SAN, Net App Filers, and Rubrik backup technologies
Alerts related to storage availability, latency, failed snapshots, backup job failures, capacity growth, replication lag, SAN path issues, and hardware or controller alarms
Working with Infrastructure and application teams when storage incidents affect upstream or downstream services.
Monitoring thresholds, capacity forecasting inputs, recovery procedures, and storage support runbooks.

Mandatory Qualifications &

Experience:

You must demonstrate career experience in…