Job Description & How to Apply Below
Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.
This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #Be Unrivalled #Create The Future
About This Role
As a Business Analyst, you will help shape and deliver change by translating business needs into clear, structured requirements, insights and actionable recommendations.
You will partner with stakeholders across the organisation to define problems, improve customer and colleague experiences, optimise processes, and support the design and implementation of effective solutions.
You are accountable for supporting end-to-end change delivery from discovery through implementation, ensuring traceability, measurable outcomes, and successful solution adoption.
What You'll Do
Partner with stakeholders to understand business objectives, define problem statements and agree on measurable outcomes.
Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques (e.g., interviews, workshops, observation, data analysis)
Develop and maintain high-quality artefacts (e.g., process flows, BRDs, user stories, use cases and data definitions), ensuring clarity, traceability and readiness for solution design and testing
Support solution design by evaluating options, constraints, impacts and dependencies, and providing evidence-based recommendations
Define acceptance criteria aligned to business outcomes and support testing activities, including UAT planning, test scenario definition, and defect triage
Manage requirements traceability and change control, ensuring alignment from discovery through delivery and implementation
Support change and adoption activities, including communication inputs, training requirements, and transition to operations
Contribute to continuous improvement by capturing lessons learned and identifying opportunities to simplify, standardise and enhance ways of working
Who You Are
Skills You Will Bring
Core Skills
Business & Data Analytics
Requirements & Value Definition
Process Mining & Optimisation
Consulting
Problem Solving
Requirements / User Stories
Process Mapping
Value Mapping
Soft Skills
Analytical Thinking
Facilitation & Workshop Design
Clear Communication
Stakeholder Empathy and a Curious Mindset
Nice-to-Have Skills (Not Mandatory)
Business Architecture
Customer Experience
Lean Six Sigma
Quality Assurance & Testing
Business Case Support
Data Interpretation / Dashboarding
Not a perfect fit
Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For You
We Support Your Development Through
Handson consulting, problem solving, and facilitation exposure
Broader domain learning across strategic transformation areas
Increasing ownership, mentoring opportunities, and leadership of analysis work streams
What Skills You Will Learn
Advanced business analysis techniques across discovery, design, and implementation.
Enhanced capability in process mining,…
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