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Job Description & How to Apply Below
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
Job Title / Position:
Salesforce Support Engineer
Experience:
2-4 years
Location:
Pune (Balewadi)
5 Days work from office
Immediate - 15days joiner preferred
Responsibilities:
• Provide end-to-end production support for Salesforce applications.
• Lead incident, problem, and change management activities.
• Troubleshoot complex application, integration, and data issues.
• Perform root cause analysis and drive permanent fixes for recurring incidents.
• Manage Salesforce security, sharing, data quality, and system performance.
• Support and enhance Service Cloud processes including Case Management, Queues, Assignment Rules, and Escalations.
• Coordinate with business stakeholders, development teams, and external vendors.
• Participate in release planning, deployment support, and hypercare activities.
• Mentor junior support engineers and establish support best practices.
• Prepare support metrics, incident reports, and governance updates.
Required Skills:
• 4 to 5 years of Salesforce Administration and Production Support experience.
• Strong expertise in Sales Cloud and Service Cloud.
• Experience with Salesforce security architecture and access management.
• Hands-on experience with Flow automation and troubleshooting.
• Experience supporting integrations with external applications.
• Knowledge of deployment processes and change management.
• Strong stakeholder management and communication skills.
• Experience working in SLA-driven support environments.
Preferred
Certifications:
• Salesforce Certified Administrator
• Salesforce Service Cloud Consultant (Preferred)
Key
Skills:
Salesforce Administration, Salesforce Support, , Incident Management, Problem Management, Flow, Security Model, Reports & Dashboards, Data Management, RCA, Service Now, Jira, Production Support.
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