Job Description & How to Apply Below
About the Team
The Technology Solutions Infrastructure organization designs, builds, and operates the foundational platforms that power Williams-Sonoma, Inc. across corporate offices, retail locations, fulfillment operations, store networks, and customer-facing digital experiences. This includes enterprise networking, security, observability, cloud connectivity, automation, and infrastructure operations.
The India Technology Center (ITC) plays a critical role in supporting global infrastructure operations through operational engineering, network reliability, automation, and continuous service improvement initiatives. Teams within ITC partner closely with global engineering organizations to improve operational scalability, platform stability, and engineering efficiency across enterprise technology platforms.
About the Role
The Manager, Network Engineering Operations will lead the India based network engineering teams responsible for enterprise routing, switching, firewalls, VPNs, load balancing, wireless infrastructure, store network operations, and network reliability engineering. This role combines strong technical leadership, operational governance, engineering execution, automation enablement, and people management. The ideal candidate is an experienced network engineering leader who brings deep enterprise networking expertise together with strong operational judgment, incident leadership capability, and a passion for developing high performing engineering teams.
This role requires a technically strong leader capable of actively participating in Engineering
escalations, architecture reviews, project governance, budgeting, network reliability initiatives,
automation discussions, and major incident management while also driving team development
and operational maturity.
This role reports to the Director, Technology Solutions Infrastructure.
You’re excited about this opportunity because you will...
• Lead and scale high-performing network engineering operations teams supporting critical
enterprise infrastructure and store network environments.
• Provide hands-on technical leadership across enterprise routing, switching, firewalls, VPNs, wireless, load balancing, and network reliability operations.
• Conduct technical discussions involving operational risk, incident management, network reliability, observability, security, and operational readiness.
• Drive operational excellence across enterprise network platforms by improving reliability, responsiveness, monitoring effectiveness, scalability, automation, and engineering consistency.
• Lead operational governance processes including incident management, change management, escalation management, and continuous service improvement initiatives.
• Partner closely with cybersecurity, cloud, infrastructure engineering, architecture, and platform teams to improve operational reliability and engineering collaboration.
• Mentor engineers through technical coaching, operational leadership, and engineering best practices.
• Establish a strong culture of operational ownership, accountability, collaboration, and continuous learning.
• Lead operational readiness activities supporting peak retail periods, store operations, and large-scale infrastructure initiatives.
• Partner with global engineering teams to ensure seamless operational coordination and support continuity.
• Leverage AI-assisted operational engineering practices to improve troubleshooting, monitoring analysis, operational reporting, and engineering productivity.
Why you will love working at Williams-Sonoma, Inc.
1. We’re a successful, fast-growing company with an entrepreneurial vibe
2. A technologically and data-driven business
3. Competitive salaries and comprehensive health benefits
4. We’re at the forefront of tech and retail, redefining technology for the next generation
5. We’re passionate about our internal and external clients and live/breathe the client experience
6. We get to be creative on a daily basis
7. A smart, experienced leadership team that wants to do it right and is open to new ideas
8. We believe in autonomy and reward taking initiative
We’re…
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