Technical Program Manager; SAP, Enterprise IT Systems & Cybersecurity

Position: Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity)
Job Description – Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity)
Position
Technical Program Manager – SAP, Enterprise IT Systems & Cybersecurity
Department:  Technology / Digital Transformation

Reports To:

Head of Enterprise/ Director

Location:

Pune / Bangalore

Role Summary
We are seeking an experienced  Technical Program Manager  to lead cross-functional enterprise technology programs across  SAP, Enterprise IT Systems, Cybersecurity, Digital Platforms, APIs, and Customer Experience (CX) .
The role will own end-to-end program delivery—from strategy, planning, governance, execution, deployment, stakeholder management, and operational excellence—ensuring business value is delivered through technology while maintaining security, compliance, and customer experience.
This position requires someone who can work equally well with Business Leaders, SAP Consultants, Enterprise Architects, Cybersecurity teams, Software Engineering, Infrastructure, Customer Support, and Executive Leadership.

Key Responsibilities
1. Program Management
Own multiple enterprise technology programs simultaneously.
Define program roadmap, milestones, deliverables, budgets, and timelines.
Develop integrated project plans across SAP, IT applications, Cybersecurity, APIs, CRM, and Digital platforms.
Drive weekly governance meetings with all stakeholders.
Manage dependencies across technology teams.
Monitor program health using KPI dashboards.
Escalate risks and blockers proactively.
Ensure timely delivery within scope, schedule, and budget.

2. SAP Program Management
Lead SAP implementation and enhancement programs including
SAP S/4 HANA
SAP ECC
SAP FICO
SAP MM
SAP SD
SAP PP
SAP PM
SAP QM
SAP Success Factors
SAP BTP Integration
Responsibilities include
Business requirement gathering
Functional workshops
Integration planning
SIT/UAT planning
Cutover planning
Hypercare management
Production deployment
Vendor coordination
SAP release governance
Change Request management
SAP transport approvals

3. Enterprise IT Systems
Manage enterprise applications such as
CRM
ERP
PLM
HRMS
Service Management
Ticketing Systems
Identity Management
Document Management
API Gateway
Middleware Platforms
Responsibilities
System integration
Application modernization
Business process automation
API lifecycle management
Vendor management
SLA tracking
System performance review

4. Cybersecurity Program Management
Coordinate cybersecurity initiatives across the organization.
Programs include
Vulnerability Management
Penetration Testing
Security Audits
ISO 27001
SOC2
NIST
Endpoint Security
IAM
Network Security
Cloud Security
Security Incident Management
Disaster Recovery
Business Continuity
Responsibilities
Track remediation actions
Review security risks
Coordinate security assessments
Ensure audit readiness
Manage security compliance
Drive cyber awareness programs

5. Customer Experience (CX)
Act as technology representative for improving customer experience.
Responsibilities
Improve digital customer journey
Reduce customer issues through automation
Improve service response time
Lead Voice of Customer initiatives
Improve portal usability
Drive API performance improvements
Improve customer onboarding experience
Enhance support processes
Measure Customer Satisfaction (CSAT)
Improve Net Promoter Score (NPS)

Day-to-Day Activities
Daily
Review program dashboards
Track SAP implementation progress
Monitor production issues
Review cybersecurity incidents
Attend stand-up meetings
Coordinate vendor activities
Review risks and blockers
Support business escalations
Review customer-impacting issues
Track action items
Update leadership dashboards

Weekly
Conduct Steering Committee meetings
Review milestone completion
Risk review with leadership
Resource planning
Capacity planning
Review release readiness
Conduct customer experience review
Review SLA performance
Executive reporting

Monthly
Program health assessment
Budget review
Portfolio governance
Executive presentations
Vendor performance review
Audit compliance review
Security maturity review
Customer KPI review
Lessons Learned workshop
Continuous Improvement planning

Program Governance
Responsible for
RAID Log
Executive Status Reports
Steering Committee
Change Control Board
Program Financial Tracking
Resource Planning
Portfolio…