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Job Description & How to Apply Below
Job Title:
Service Now CMDB / CSDM Technical Lead (Pune On-site)
Experience:
6–10+ Years
Domain: ITSM / ITOM / Service Now
Job Summary
We are looking for an experienced Service Now CMDB / CSDM Technical Lead with 6–10+ years of overall ITSM/ITOM experience , including 4+ years of hands-on Service Now CMDB experience .
The ideal candidate will have strong expertise in CMDB architecture, CSDM, Configuration Management, ITOM, Discovery, Service Mapping, data governance, and enterprise-scale Service Now implementations . The role will be responsible for leading CMDB architecture, CSDM adoption, data quality, governance, integrations, and continuous improvement initiatives.
Key Responsibilities
Lead the design, implementation, and continuous improvement of enterprise-scale Service Now CMDB solutions .
Define and govern CMDB architecture, CI classes, attributes, relationships, service models, and CI lifecycle management .
Drive CSDM adoption and ensure alignment between Business Applications, Business Services, Technical Services, and CMDB data structures.
Establish and maintain CMDB/CSDM governance frameworks, standards, data models, and best practices .
Drive CMDB data quality, completeness, correctness, compliance, and governance initiatives.
Design and implement CI lifecycle automation using REST/SOAP APIs, JavaScript, Glide APIs, Flow Designer, and Service Now workflows .
Ensure CMDB alignment with ITIL Configuration Management practices and ITOM capabilities.
Provide technical leadership for Discovery, Service Mapping, Event Management, and Cloud Management .
Establish accurate service-to-infrastructure relationships and end-to-end service visibility using CSDM principles.
Integrate CMDB data from multiple enterprise sources and ensure data consistency and integrity.
Conduct architecture reviews, impact assessments, technical evaluations, and solution design workshops .
Collaborate with business stakeholders, Service Now Architects, Product Owners, and technical teams to translate requirements into scalable CMDB/CSDM solutions.
Act as the CMDB technical lead, providing mentorship, driving cross-functional collaboration, and guiding teams on CMDB governance, CSDM adoption, Configuration Management, and Service Now best practices.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Service Now Certified Implementation Specialist – Data Foundations (CSDM & CMDB) preferred.
Service Now Certified System Administrator ( CSA ) preferred.
ITIL Foundation Certification (preferred).
Experience with enterprise-scale CMDB implementations, CSDM adoption, Discovery, Service Mapping, and multi-source data integration.
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