IAM Operations Team Lead

Why Mizuho
At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who share the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest banks in the world.

Summary:

Mizuho is building a modern Identity & Access Management (IAM) organization that plays a critical role in the firm's cybersecurity, regulatory, and operational resilience strategy. As an IAM Operations Team Lead, you will lead the day-to-day delivery of identity and access management services, ensuring secure, timely, and compliant administration of enterprise identities while improving operational efficiency and service quality.
This role combines people leadership, operational oversight, stakeholder engagement, and continuous improvement, providing an opportunity to help shape a growing IAM function within a global financial institution.

Key Responsibilities:

Lead and develop a high-performing IAM Operations team by managing workload distribution, coaching, performance management, cross-training, coverage planning, and operational escalations.
Oversee the delivery of identity lifecycle and access management services, including user onboarding, transfers, role changes, access provisioning, deprovisioning, entitlement management, and access governance activities.
Ensure operational excellence by monitoring service performance, managing backlogs and escalations, maintaining SLA compliance, and driving timely resolution of access requests, workflow issues, and operational incidents.
Partner with IAM Engineering, Application Support, Infrastructure, and Business teams to onboard new applications, maintain access models, improve workflows, and support secure and scalable IAM processes.
Drive governance, audit, and compliance activities by supporting access reviews, reconciliations, quality assurance reviews, audit responses, risk remediation, control validation, and operational reporting.
Lead continuous improvement initiatives focused on automation, process optimization, operational efficiency, workforce planning, reporting maturity, and reduction of operational risk across IAM service delivery.

Required Qualifications:

7-15 years of experience in Identity & Access Management, access administration, identity lifecycle management, service operations, cybersecurity operations, or related technology functions.
Previous experience leading, supervising, or coordinating operational teams, including workload management, coaching, mentoring, performance feedback, and service delivery oversight.
Strong understanding of identity lifecycle management, access provisioning, role-based access control (RBAC), access certifications, governance processes, approval workflows, audit requirements, and operational controls.
Proven ability to manage operational priorities, resolve escalations, coordinate across multiple stakeholders, and communicate effectively with leadership teams.
Experience developing operational metrics, KPI reporting, SLA reporting, dashboards, workforce planning models, and service improvement plans.
Strong analytical, problem-solving, communication, stakeholder management, and decision-making skills.
Experience operating within regulated environments with established governance, compliance, and audit requirements.
Bachelor's degree in Information Systems, Cybersecurity, Computer Science, Business, Information Technology, or a related discipline, or equivalent experience.
IAM Technologies:  SailPoint, Service Now, SharePoint, Cyber Ark, Centrify, Active Directory, Identity Governance & Administration (IGA) platforms, Privileged Access Management (PAM) solutions, workflow automation tools, ticketing systems, access certification platforms, reporting and analytics tools, and related IAM technologies.

Preferred…