DR Drill Manager

DESCRIPTION

Location :
Pune
Mode :
Work from Office

Shift: 24×7 Rotational (including night shifts)

Experience:

2+ Years

Role Objective

Provide round-the-clock monitoring and first-level support for IT Disaster Recovery systems to ensure adherence to RPO/RTO targets, prompt incident response, and continuous DR readiness through defined runbooks and automation.

Key Responsibilities

· Monitor RPO/RTO dashboards, replication health, backup status, and DR alerts on a 24×7 basis

· Proactively identify and report replication lag, failures, or DR-related anomalies

· Log and manage DR incidents and alerts in ITSM tools (Service Now or equivalent)

· Execute first-level troubleshooting as per SOPs and automation runbooks

· Coordinate with L2/L3 teams (Infra, Network, Storage, Application) for resolution

· Perform shift handover, update logs, and maintain incident tracking

· Support scheduled DR drills and validation activities

· Ensure evidence collection for audit and compliance requirements

· Regular DR readiness activities and reporting

· Prepare MIS & Reporting

Technical Skills (Mandatory)

· Basic understanding of DR concepts (RPO, RTO, DR drills)

· Exposure to monitoring tools (infra / application / DR dashboards)

· Experience with ITSM tools (Incident & Change Management)

· Basic knowledge of Windows / Linux environments

Good to Have

· Awareness of DR tools (Zerto, SRM, ASR, Veeam, Native Cloud DR)

· Exposure to cloud platforms (Azure / AWS / GCP)

Behavioural Skills

· Strong communication & documentation skills

· Willingness to work in rotational shifts

· Alertness, discipline, and escalation mindset