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Job Description & How to Apply Below
We are hiring Language Experts / Lexical Transcribers to support a voice bot annotation project involving real customer speech. The role requires accurate transcription and audio segmentation in accordance with detailed client annotation guidelines. The project will begin with a calibration team and progressively scale across additional Indian languages.
Languages :
Hindi, Tamil, Telugu, Malayalam, and Kannada.
Qualification :
Finance graduates with prior transcription experience and a typing speed of more than 50 words per minute .
Location :
Pune , Maharashtra.
Mode of Work :
Onsite.
Key Responsibilities
Transcribe customer-side voice bot call recordings accurately in the assigned target language.
Segment only the primary customer speech and follow the prescribed segmentation rules, including minimum segment duration and non-overlapping segments.
Produce lexical transcription without punctuation or special symbols and use the appropriate target-language script.
Write numbers, dates, digits, abbreviations, and English loan words in the required lexical format while maintaining consistent spelling.
Apply contextual correction only when the intended word is unambiguous from the sentence context; otherwise preserve what is actually spoken or use the prescribed unintelligibility handling.
Identify and appropriately handle distorted, unintelligible, IVR, non-target-language, background-speech, and overlapping-audio cases as defined in the guidelines.
Use the tag only for genuinely unintelligible content and follow project quality limits.
Incorporate calibration and QA feedback promptly and maintain agreed quality and turnaround expectations.
Escalate unclear or exceptional cases through the defined operations process rather than making unsupported assumptions.
Required Qualifications
Graduate in Finance
High proficiency in at least one of the required project languages, with strong command of the language’s standard written form and script.
Prior transcription experience is required; experience with audio annotation, speech data, voice bot data, or linguistic annotation is preferred.
Typing speed of above 50 words per minute (WPM).
Strong listening ability and attention to detail, especially with real-world call audio containing noise, accents, pauses, or audio artifacts.
Ability to consistently follow detailed annotation guidelines and apply the same spelling and formatting conventions across batches.
Comfort working against productivity, quality, and turnaround-time expectations in a structured production environment.
Preferred Skills
Experience with lexical transcription, speech-to-text validation, linguistic data labeling, or conversational AI datasets.
Familiarity with financial-services terminology or customer-service call recordings.
Experience identifying audio quality issues, overlapping speech, IVR leakage, and non-target-language segments.
Strong ability to distinguish intelligible speech from genuinely unintelligible content.
What Success Looks Like
High-quality, consistent transcripts that follow the client’s lexical transcription guidelines.
Accurate customer-only segmentation with minimal avoidable clipping or inclusion of non-target speech.
Timely completion of assigned volumes and prompt incorporation of review feedback during calibration and production.
Careful use of exceptions such as , dropped/rejected audio, and non-target-language handling.
Reviewing guidelines, Query resolutions, Consulting references while actively working on tasks.
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