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Job Description & How to Apply Below
About the Role
The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to ensure sound legal advice is provided for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank.
This is a critical role with direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
Manage collections for specific products within the assigned area.
Ensure collection efficiency and control the cost of collections.
Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
Review account allocations and set collection targets for agencies and in-house teams.
Follow up regularly with default customers through a dedicated team.
Ensure adherence to legal guidelines by collection agencies and executives.
Manage productivity by setting and monitoring parameters for in-house teams and agencies.
Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
Conduct background and reference checks for appointed agencies and DCTs, and evaluate them continuously.
Collaborate with the legal team to initiate legal actions on specified cases.
Build relationships with key clients to ensure timely collections.
Develop suitable tactics and strategies for timely collections.
Secondary Responsibilities
Attract and retain best-in-class talent for key roles within the reporting structure.
What We Are Looking For
Education
Graduate – Any discipline
Post Graduate – Any discipline
Experience
Minimum of 4 years of experience in collections.
Skills and Attributes
Strong leadership and team management skills.
Excellent understanding of collection processes and legal compliance.
Ability to analyze delinquency data and develop effective recovery strategies.
Good communication and interpersonal skills.
Proficiency in managing productivity and performance metrics.
Capability to build and maintain client relationships.
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