Group Leader -Service

Current Opening - Group Leader
-Service

Pune

Location:

Bhosari-MIDC

Job Description

Team Management:
As a group leader, you would be responsible for managing and leading your team of service professionals. This includes recruiting, hiring, and training new team members, as well as providing guidance, mentoring, and performance evaluations to ensure the team's success.
Service Strategy and Planning:
You would play a key role in developing the service strategy and establishing goals for the department. This involves analyzing market trends, identifying customer needs, and working closely with other departments to align service offerings with business objectives.
Service Delivery:
Ensuring the timely and efficient delivery of services to customers is a primary responsibility. You would oversee service requests, allocate resources, and monitor service performance to ensure customer satisfaction and meet service level agreements (SLAs).
Process Improvement:
Identifying areas for process improvement and implementing strategies to enhance service quality, efficiency, and customer experience would be part of your role. This may involve analyzing service data, conducting root cause analysis, and implementing corrective actions to optimize service delivery processes.
Customer Relationship Management:
Building and maintaining strong relationships with customers is crucial for the success of the service function. You would work closely with customers to understand their needs, address their concerns, and ensure a high level of customer satisfaction. This includes managing escalations and resolving customer issues in a timely and professional manner.
Performance Monitoring and Reporting:
You would establish performance metrics and regularly monitor the team's performance against set targets. Generating reports and providing analysis on key service metrics would be important to track progress, identify areas for improvement, and communicate results to stakeholders and senior management.
Collaboration and Cross-Functional Support:
As a group leader, you would collaborate with other departments and teams within the organization to support overall business objectives. This may involve working closely with sales, operations, and product development teams to ensure seamless service integration, provide feedback on customer requirements, and contribute to product/service enhancement initiatives.
FFS Service TAT, Customer Satisfaction score, Toll Free Team Management

Candidate Profile

Experience:

7 to 10 years of relevant experience

Education:

Minimum graduation required

Candidate Matching above Criteria should only apply.

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NOTE - All Offer Letters & Appointment Letters are issued ONLY from the HEAD OFFICE duly signed by GM Operations, same would be couriered from HO. They are NEVER issued by hand / given across the table from any factory / sales location directly.