Assistant Manager, Deal Desk

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We're also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About The Role:

The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment.

About

The Role  The Assistant Manager for Deal Desk Operations provides leadership and direction to the deal desk team, effectively managing day-to-day operations while driving continuous process improvements and achievement of key functional and organizational goals. This role serves as a critical link between senior management and the deal desk analysts, ensuring operational excellence and strategic alignment with a primary focus on Opportunity Validation and Booking Process Management.

What You'll Do:
Opportunity Validation & Booking Process Management:
Lead and manage a team of analysts responsible for opportunity validation and booking processes
Oversee the comprehensive review and validation of all sales opportunities before booking
Ensure team adherence to established validation criteria including pricing, discounting, terms, and conditions
Drive the 'Ready for Close Won' process, maintaining quality standards and compliance requirements
Implement and enforce booking policies and procedures across the organization
Serve as the escalation point for complex validation issues and approval exceptions
Collaborate with Sales, Legal, and Finance to resolve deal structure and booking challenges
Monitor team performance metrics related to validation accuracy, booking cycle time, and error rates
Develop and maintain validation checklists and documentation to ensure consistency
Provide regular reporting on validation trends, booking volumes, and process bottlenecks
Lead continuous improvement initiatives to streamline the validation and booking workflow
Sales Operations & Pipeline Management:
Partner with Sales teams to maintain accurate opportunity pipeline data
Analyze pipeline health and provide insights to leadership on conversion rates and forecast accuracy
Support sales forecasting processes through data validation and analysis
Identify pipeline risks and collaborate with Sales leadership on mitigation strategies
Implement pipeline management best practices and train team members accordingly
Develop reporting tools to provide visibility into pipeline status and booking trends
Team Leadership & Development:
Drive team performance through data-driven coaching and mentorship
Implement structured career development paths for team members
Lead strategic workforce planning to optimize team structure and capabilities
Create an inspiring team environment with an open communication culture
Conduct regular 1:1 check-ins with each team member
Coach team members on development plans for areas requiring improvement
Define individual team member quarterly training/development opportunities
Oversee the onboarding of new team members, ensuring a successful experience
Recognize high performance and reward accomplishments through standard Crowd Strike programs
Nurture team member strengths while identifying areas for improvement
Operational Management:
Monitor team performance and report on metrics as requested by leadership
Assign team members to Deal Desk projects based on interest and aptitude
Listen to team members' feedback and resolve issues or conflicts in a timely manner
Represent and advocate for team needs to senior management
Serve as a backup to senior deal desk managers as requested
Step in to perform deal desk analyst responsibilities during peak periods or resource constraints
Strategic Initiatives:
Foster creativity and encourage input on process/program innovation aligned with corporate growth
Problem-solve with team members on key business issues, working collaboratively toward solutions
Develop and implement process improvements to enhance efficiency and accuracy
Collaborate with cross-functional leadership to align Deal Desk operations with broader organizational goals
Identify…