Job Description & How to Apply Below
At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.
Come join us in delivering better outcomes for our clients around the world!
We are looking for a supervisor – Customer Service to join our Branch Services West based in Pune
About The Department
Supervise the daily operations of the region and the attached branches. Coordinate with other sub functions of TA and other departments to resolve the investor related and distributor related issues. Ensure that the standard terms of service offering are met at all three levels viz., a. investors, b. distributors, and c. internal customer. Recruit, coach and manage the performance of individual team members.
Improve daily processes and procedures; support and implement change; and through communication, guide the team towards achieving company goals. Ensure the regulations are complied with strictly in terms of operations and customer service. Fulfill customer expectations. Handle or initiate other projects that benefit the company
What are the ongoing responsibilities of this position
Job Profile Summary
Supervises a team of professional employees to achieve objectives and requirements of own team and/ or workgroup, which may include more complex and/or higher risk functions and decision-making.
Aligns workgroup or team to Global Shareholder Services (GSS) business objectives and climate to drive positive customer experience and protect best interest of shareholders, funds and FT
Involved in divisional or corporate initiatives. Manages short-to-moderate-term objectives.
May lead across multiple locations/regions.
Develops and drives goals in support of the strategic and operational plans for the department; sets priorities and administers implementation of business solutions; and drives/ promotes change adoption.
Engages team, develops direct reports, advocates for staff developmental needs, and proactively
manages pay for performance philosophy.
Monitors compliance with and contributes to the evolution of internal policies and procedures.
Collaborates locally and across regions with cross-functional leaders as needed to plan for and
coordinate objectives, builds relationships with peers and business partners to drive the business.
Responsible for completion of special projects as may be assigned.
Manage resources such that project activities are completed within affecting BAU
Preparation of project related reports that need to be sent to the management
Manage and maintain good relationship with vendors and business partners
Plan and prepare Annual Goals and monitor Progress
Communicate with and influence internal and external stakeholders regarding key deliverables
Has good Presentation skills, influencing and negotiating skills
Effectively drive and manage change, plan business contingency and achieve cross-training
Ability to identify and apply company policies and procedures
What qualifications, skills and experience would help someone to be successful
Graduation / MBA
Overall, 8 – 10 years of experience in AMCs / Banks in a similar role, with supervisory experience in India.
NISM V-A certification
Work Shift Timings - 9:00 AM - 6:00 PM IST
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
Hear more from our employees
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
Highlights Of Our Benefits Include
Professional development growth opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking continuing education
Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee's dependents (spouses, children and dependent parents)
Life…
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