Transition Manager

Transition Program Management

Job Description
Role family - Program — staff role alongside the Infrastructure Lead
Basis
- Fixed-term appointment for the duration of the transition Program, approximately 12 months

Transition Manager
Transition Manager — Fixed-Term | 8–12 Years Date:
August 2026
EMPLOYMENT IDENTITY
Professional Family- INFRASTRUCTURE
Job
- Transition Program Management
Entity— Pune Global Capability Centre
Reports to
- Infrastructure Lead — India
Sub-team
- Program — staff role alongside the Infrastructure Lead (fixed-term)
JOB HOLDER PROFILE
Level of education
- Bac +5 or equivalent
Experience- 8 to 12 years
Required experience
- Professional experience managing transition or migration Programs in an IT service, Global Capability Centre or shared-services context, including structured knowledge transfer with defined stage-gates. Demonstrated management of a multi-workstream Program across geographies, with accountability for plan, risk and reporting.
Preferred
- Payments, banking or financial services context. Prior experience transitioning infrastructure or application support functions into a GCC from an offshore parent. Recognized Program management certification. Working familiarity with infrastructure operations — network, database, middleware, cloud or security.
EMPLOYMENT MISSION
Own the transition Program that moves infrastructure functions from Casablanca to the India team in Pune. The role is accountable for the Program mechanics across all six functions and three waves — the master plan, Casablanca SME capacity, documentation readiness gating, stage-gate governance, risk management and reporting — so that each function transitions on structured evidence rather than on elapsed time.

The position is fixed-term for the duration of the Program.
PURPOSES OF EMPLOYMENT
TM001 Own the end-to-end transition plan

• Build and maintain the master transition plan across six functions and three waves

• Sequence stage-gates so that concurrent transitions do not exceed available Casablanca SME capacity

• Maintain dependencies between hiring dates, onboarding, training and knowledge transfer start dates

• Re-plan when a wave slips and communicates the revised critical path to India and Casablanca

• Maintain the Program milestone baseline and track variance against it
TM002 Secure and manage Casablanca SME capacity

• Obtain a named SME per function from the Casablanca function leads

• Calendar committed hours at least four weeks before each knowledge transfer start

• Track hours actually delivered against the plan of approximately 120 hours per function and report variance

• Escalate SME non-availability before it becomes a schedule slip

• Balance SME load where two functions transition concurrently within a wave
TM003 Gate readiness before each transition begins

• Issue and chase the documentation prerequisite checklist for each function

• Confirm completeness jointly with the Infrastructure Lead two weeks before the knowledge transfer start date

• Hold the start where prerequisites are incomplete rather than proceeding regardless

• Verify monitoring visibility, access provisioning and environment readiness before each stage

• Confirm onboarding and foundation training are complete before a resource enters knowledge transfer
TM004 Administer stage-gate governance and sign-off

• Chair the review at the end of each transition stage — KT, Shadow, Reverse Shadow, Reverse KT and Sign-off

• Administer the exit criteria objectively — scenario coverage, ticket counts, documentation quality

• Establish whether criteria have been met and present the evidence; recommend sign-off, extension or remediation

• Maintain the sign-off record and evidence pack for each function

• Track the post-sign-off stabilisation window and the use…