Retail Store Manager

Company Description

Zigly is India's foremost omnichannel pet care platform, dedicated to providing world-class veterinary services, luxury grooming, and premium pet products. Our mission is to simplify pet parenting by ensuring access to reliable, standardized, and quality pet care services, while also offering rewarding opportunities for pet lovers passionate about making a difference. With our Zigly Multi-Speciality Hospital featuring advanced facilities and expert care, we are setting new standards for pet healthcare in India.

At Zigly, we prioritize the well-being and happiness of pets and their parents.

Role Description

This is a full-time, on-site role for a Retail Store Manager located in Pune. The Retail Store Manager will be responsible for overseeing daily store operations to ensure smooth functionality and deliver exceptional customer experiences. Responsibilities include staff management, maintaining high customer satisfaction, monitoring inventory levels, implementing promotional activities, and ensuring adherence to all health and safety standards. The candidate will also focus on retail loss prevention and provide excellent customer service to achieve sales and performance goals.

Qualifications

Proven experience in Store Management and knowledge of retail operations
Strong Customer Service and Customer Satisfaction skills to ensure a positive shopping experience
Effective Communication skills for interacting with customers, team members, and stakeholders
Ability to identify and implement Retail Loss Prevention measures to minimize risks
Previous experience in team leadership and problem-solving skills are a plus
Passionate about pet care and knowledgeable about pet products or services is advantageous
Degree or equivalent experience in Retail Management, Business Administration, or a related field