Group Tours Sales & Operations Executive

Group Tours Sales & Operations Executive
Company:  Foliage Outdoors | Foliage Travel & Leisure

Location:

Pune, Maharashtra | In-office

Employment Type:

Full-time

Experience:

1–3 years in Travel Sales, Group Tours or Travel Operations

About Foliage Outdoors
Foliage Outdoors is a Pune-based travel company creating meaningful experiences through wildlife safaris, eco-tourism, adventure tours, school programmes, corporate outings, group tours and customised holidays across India and international destinations.
Through Foliage Travel & Leisure, we also curate premium FIT holidays, group tours and bespoke travel experiences.

About the Role
We are looking for a proactive, organised and customer-focused  Group Tours Sales & Operations Executive  to support our growing group tours and travel business.
This is a combined role covering customer enquiries, sales follow-ups, booking coordination, travel documentation and tour operations. The ideal candidate should be comfortable managing the complete journey from the first enquiry to the final execution of the tour.

Key Responsibilities

Group Tours Sales
Handle enquiries for group tours, school trips, summer camps and customised holidays.
Understand customer requirements, travel preferences, budgets and group sizes.
Recommend suitable destinations, programmes and travel options.
Prepare itineraries, quotations and customised travel proposals.
Follow up with prospective customers and convert enquiries into confirmed bookings.
Maintain regular communication with customers throughout the booking process.
Achieve individual and team sales targets.

Travel Operations
Coordinate confirmed bookings for hotels, flights, transportation, activities and other travel services.
Prepare and issue travel vouchers, tickets, booking confirmations and itineraries.
Maintain passenger details, rooming lists, booking sheets and operational checklists.
Coordinate with hotels, transporters, DMCs, activity providers and other suppliers.
Track booking confirmations, amendments, cancellations, refunds and pending payments.
Support pre-departure planning and ensure all operational arrangements are completed on time.
Assist with on-the-ground coordination and resolve operational issues during tours.

Internal Coordination
Ensure a smooth handover from the sales team to operations.
Coordinate with Accounts for client payments, supplier payments and invoices.
Keep customers and internal teams updated on booking status and changes.
Maintain accurate records of enquiries, bookings, payments and customer communication.
Support the team in delivering a seamless customer experience.

Required

Skills and Qualifications
Mandatory:
Prior experience with a travel agency, tour operator, travel company, DMC or holiday company.
1–3 years of experience in travel sales, group tours, holiday sales, travel operations or back-office coordination.
Experience handling domestic or international travel enquiries.
Working knowledge of itineraries, hotels, flights, transportation and tour logistics.
Strong sales, follow-up, negotiation and customer relationship skills.
Good organisational skills and attention to detail.
Comfortable using MS Excel, MS Word, email, Whats App and online travel tools.
Ability to manage multiple tasks and meet deadlines.
Good communication skills in English, Hindi and Marathi.
Willingness to work on weekends or extended hours when required by tour schedules.
Passion for travel, wildlife, nature and experiential tourism.

Important Eligibility Note
Applicants must have previous experience in the  travel industry .
Candidates from unrelated sectors such as insurance, banking, real estate, telecom, FMCG, retail, BPO, call centres, IT sales, SaaS, EdTech or automobile sales will not be considered.

What We Offer
Opportunity…