Senior​/Patient Service Associate

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Job Category:
Ancillary

Posting Date: 22 Aug 2026

We are seeking a dedicated and service‑oriented
Senior/Patient Service Associate (SPSA/PSA)to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

• Strong
  communication and interpersonal skills
• Computer literacy
  and willingness to learn clinic systems
• Customer‑oriented
  with a positive, professional attitude