Seasonal Customer Experience Representative - Punta Gorda Airport

Seasonal Customer Experience Representative – Punta Gorda Airport

2 days ago – Be among the first 25 applicants.

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Punta Gorda Airport – PGD: 28000 A‑1 Airport Rd, Punta Gorda, FL 33982.

This is a seasonal position which will begin in November and last 150 days. Candidates can work 44 hours per week.

Starting pay rate is $19/hour (hourly overtime pay above 40 hours) + a monthly customer service bonus opportunity, with targeted monthly bonus up to $400/month.

• Sunday: 3 pm – Closing
• Monday: 3 pm – Closing
• Tuesday:
  Off
• Wednesday:
  Off
• Thursday: 3 pm – Closing
• Friday: 3 pm – Closing
• Saturday: 3 pm – Closing

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of rental upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training.
• Perform miscellaneous and backup job‑related duties as assigned.

Equal Opportunity Employer. Disability/Veterans welcome.

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents in the last 3 years.
• No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• This is a seasonal position and you may work up to a maximum of 150 days during the defined season and must experience a 13 consecutive week break in service before being re‑hired.

Entry level

Full‑time

Other

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