Dispatcher, Customer Service​/HelpDesk

Job Details

Job Location
:
Punta Gorda, FL 33980

Salary Range
: $17.00 Hourly

Essential Job Functions

• Provides excellent customer service when dealing with customers and employees. This process is often handled over the telephone and other electronic means of communications.
• Understands local and state geography to help determine response times for transports.
• Utilizes information received from the caller to determine priority and nature of call, assign and dispatch appropriate vehicle
• Data entry of information into industry specific software
• Transmits call information to personnel
• Ensures calls are prioritized in accordance with company Standard Operating Guidelines
• Posts unassigned vehicles to predetermined posting locations to ensure minimum response times, moves resources for coverage as needed.
• Must be able to physically report to work in a timely manner on a regular basis
• Must comply with all company policies and procedures

Job Qualifications

Knowledge:

• Medical terminology (plus)
• Familiarity with local geographical region (Southwest Florida)
• Use of computers

Technical

Skills:

• answering of telephones
• fax machine, CAD, telephone, and radio
• use of internet to access web based applications
  • mapping applications
  • vehicle tracking software
  • employee crew scheduling
  • able to type minimum of 30 wpm

Behavioral and Physical Abilities

• able to work independently with little supervision
• speak clearly and fluently
• function in a team oriented environment with other communication personnel, health care facilities and road crew employees
• foster and maintain a positive and cooperative working environment – this includes training of new hires as well as answering questions/providing feedback to co-workers to better enable them to efficiently and correctly complete their assigned work
• work odd hours for extended periods of time, including overnights and weekends
• ability to work under stress for periods of time to accomplish work needs
• Remains polite and patient while collaborating with facilities calling in for transports

Education and/or Experience

• High School diploma or equivalent
• Experience - work in a Computer Aided Dispatch environment

Preferred Training and/or Experience

• Emergency Medical Dispatch training
• Medical Terminology
• HIPAA training
• Zoll Data Rescue Net Dispatch-Billing system
• Network Fleet GPS Systems
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