Customer Service Specialist

Time Insurance Agency, Inc. provided pay range

This range is provided by Time Insurance Agency, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,000.00/yr - $62,000.00/yr

Additional compensation types

Commission

Direct message the job poster from Time Insurance Agency, Inc.

Operations Executive at Time Insurance Agency, Inc.

Company Description

Time Insurance Agency, Inc. is a full-service independent insurance agency and payroll provider, dedicated to offering tailored solutions to meet clients’ specific needs, objectives, and goals. Our mission is to provide exceptional professionalism, knowledge, integrity, and ethics in serving clients, employees, carrier relationships, vendor partnerships, and the community. With a diverse portfolio of competitive insurance products, we empower individuals and businesses to secure their future.

We take pride in our commitment to respect and care for both our clients and employees with the highest standard of excellence.

Role Description

We are seeking a reliable and customer‑focused Personal Lines Insurance Customer Service Representative with an active Florida 440 Customer Representative License, preferred, to join our agency. This role focuses on servicing existing clients, handling policy changes, and providing excellent customer support.

Duties

• Assist clients with policy questions, coverage changes, and billing inquiries
• Process endorsements, cancellations, and policy renewals
• Maintain accurate client records and documentation
• Answer inbound calls and respond to emails in a professional manner
• Support agents with administrative and customer service tasks
• Deliver exceptional customer service while building strong client relationships

Qualifications

• Strong skills in Customer Support, Customer Service, and promoting Customer Satisfaction
• Proficiency with computers and agency management systems
• Excellent Phone Etiquette and communication skills to address client needs effectively
• Ability to work collaboratively in a team‑oriented environment
• Problem‑solving skills with a focus on delivering solutions
• Prior insurance or customer service experience preferred

Seniority level

Entry level

Employment type

Full‑time

Industries

Insurance

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