Director, Franchise Innovation

Overview

Director, Franchise Innovation at Mastercard

The Franchise model is the cornerstone of Mastercard's success, enabling global operations at scale and driving innovation in traditional as well as new payment flows. The Franchise team shapes the payments ecosystem by setting standards, onboarding participants, resolving disputes, and ensuring the safety and integrity of our network. Mastercard is committed to a long-term, healthy, and sustainable ecosystem that supports growth across the organization.

Director, Franchise Innovation will be a leader with global responsibilities defining Mastercard’s new Product and Franchise development across Services, building our Franchises of the future. This includes defining and establishing Franchise frameworks to support payments, data and value-add services constructs, and launching Franchise rules and standards to support innovative new use cases across data, AI and security solutions.

The role will support internal Franchise stakeholders to interpret, communicate, and solve for scale and interoperability requirements across payment and data ecosystems impacting onboarding, licensing, consumer protections and ecosystem performance monitoring and reporting considerations. This is a role with key objectives in shaping Mastercard’s multi-rail strategy and delivering commercial success. You will work closely with teams within Franchise, Product and other stakeholders including Legal, Finance, Services, Treasury and Risk Management to deliver Franchise impact.

The role is based in Purchase, US.

• Driving development of Franchise framework development across all Services including participation models, value exchange, associated rules/standards and potential compliance monitoring programs
• Supporting requirement gathering workshops with customers and internal stakeholders and other ecosystem partners to deliver an MVP and roadmap of features
• Acting as a Franchise liaison in internal project meetings to provide strategic insights for Franchise scalability
• Facilitating development of Franchise rules and standards aligned with product vision to enable scalable growth across Services
• Developing value exchange diagrams and control points to ensure balanced value exchange to support brand promises like consumer protections and disputes
• Serving as a point of contact for potential Franchise solutions and operational support to commercialize offerings in target markets
• Developing product guides in partnership with Mastercard services team for MVP, aligned with evolving product vision
• Supporting interoperability and multi-rails scenarios bridging Franchise frameworks between card and non-card payments
• Leading propositions and launches as part of cross-functional teams across regions where speed to market is critical
• Launching products and services via market tests or controlled pilots with defined success criteria and metrics
• Deputizing for other Franchise Innovation Directors and VPs as needed

• Excellent understanding of Mastercard Services including Open Banking, Data and Finance principles, participants, rules and standards
• Excellent understanding of Franchise principles including onboarding, licensing, brand promises and disputes
• Robust understanding of how Mastercard scales services
• Experience leading cross-functional workshops
• Positive can-do orientation and ability to work collaboratively and grow professionally
• Experience engaging with complex global programs and cross-functional teams
• Ability to lead and drive impact in internal/external meetings and at industry events
• Proven ability to define problems, collect data, establish facts, and draw valid conclusions
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication
• Strong project management skills with organization, planning, and follow-through
• Prior Services & innovation experience in product development, PMO or pre-sales roles preferred
• Travel as needed (approximately 10%)

Mastercard is a merit-based, inclusive, equal opportunity employer. In the US or Canada, accommodations are available during the application process. Pay ranges and benefits are provided where applicable and may vary by location and experience.

Purchase, NY: $159,000 - $254,000 USD

• Seniority level: Director
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Financial Services, IT Services and IT Consulting, Technology, Information and Internet

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