Director Digital Authentication Product Management

Director, Digital Authentication Product Management Overview

The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in the US and Canada. This individual will be the subject‑matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Payment authentication will encompass biometric challenge authentication with device‑based Passkeys and frictionless risk‑based authentication and enhanced data‑sharing services.

• Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants.
• Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization.
• End‑to‑end product management responsibilities with a focus on the digital checkout experience.
• Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback.
• Partner with Global Product Management to build and enhance Mastercard's digital capabilities.
• Establish clear merchant and issuer‑facing value proposition and narratives, with accompanied sales enablement materials.
• Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem.
• Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.).

• Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders.
• Ability to clearly articulate customer business requirements for internal sizing and development.
• Willingness and ability to effectively partner and collaborate to prioritize and influence product development.
• Operates with a sense of urgency and sees problems through to resolution.
• Strong business acumen and excellent communication and interaction skills—ability to develop strategic narrative and lead customer‑facing technical conversations across different levels of the organization.
• Proven ability to act as a team player and to create trust in cross‑functional relationships.
• Forward thinking, with ability to develop creative approaches to solve business situations.

• Project Management
• Analytics
• Research, analysis of E/M commerce landscape, e-commerce trend analysis
• Creation and implementation of Go‑To‑Market activities

• Bachelor's degree in business or equivalent work experience; advanced degree desired.
• Prior experience from either management consulting, payments industry, e‑commerce or financial services with focus on experience in product management, loyalty, marketing, strategy.