Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Product Management Manager, Product Management, Studio Ambassador, North America

We are the global technology company behind the world’s fastest payments networks. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We are a part of the Mastercard Services organization, focused on bringing the best and most relevant technology, solutions, and innovation to our customers and partners. We are looking for an experienced and passionate Manager to provide end-to-end support of the North America regional Studio product management lifecycle process and governance to enable the design, development, testing and launch of solutions with agility and speed-to-market.

The role of the Manager, Studio Ambassador, requires a deep understanding of Mastercard products, innovation, services, and marketing capabilities. You will be a highly collaborative member of a cross‑functional team to drive relevancy and differentiation with customers resulting in better relationships, market share and revenue growth.

• Are you very organized and able to manage multiple competing requests in a timely manner?
• Can you analyze data, identify trends and report outcomes to tell a compelling story?
• Are you able to review, streamline processes and identify process improvements and drive change management?

Manager, Product Management, Studio Ambassador, North America will:

• Manage North America Market (US and Canada) regional product pipeline insights and provide visibility about go-to-market, distribution channel and sales strategy, identification of channel conflicts, overlapping value propositions, tracking of solutions in pilot market test, post-commercialization product performance review, financial analysis of product health to Commercial and New Payment Flows, Services, and Core regional product leads.
• Support and provide consultative guidance to regional product teams bringing solutions to market and de‑prioritizing underperforming solutions in market. Facilitate key stakeholder collaboration for North America regional go‑to‑market, distribution and sales strategies. Provide guidance to global and regional product teams on sun setting/de‑prioritizing solutions in the North America region during market test and post‑commercialization.
• Liaise between Foundry product portfolio teams, regional product teams, and customer account teams to determine market value and customer interest of new products and solutions including providing consultative support on regional product narratives, aligning key stakeholders to surface pain points and customer feedback and providing market insights for solutions advancing through the Foundry product council.
• Manage and support customer feedback loop process and forum to surface customer and key stakeholder feedback to regional and global product teams and communicate outcome to customers. Define customer feedback loop framework with key stakeholders and create, manage and deliver reporting to provide insights into feedback received, reviewed, actioned and closed out.
• Manage product feedback loops and channels to continuously improve North America market (US and Canada) Studio product management lifecycle process and align globally and across regions.
• Provide consultative operational support to various internal product, business development, partnership and channel teams about best practices, standards for onboarding process and operational readiness for partnerships in region and define framework to provide visibility across all business channels. Collaborate with global Studio leads regarding partnership guidance and…