Analyst, Operational Reporting & Metrics

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Global Statistics / Quarterly Mastercard Reporting (QMR) group is responsible for the collection, validation, analysis, and reporting of Mastercard’s operational performance metrics. The team plays a critical role in ensuring the accuracy, integrity, and timeliness of quarterly reported data while supporting business partners through data-driven insights, operational reporting, and reporting governance.

As a core member of the QMR team, you will participate in all quarterly reporting activities, partner closely with internal and external stakeholders, and help ensure the completeness and accuracy of customer-reported operational data. This highly visible role requires strong analytical capabilities, attention to detail, stakeholder management skills, and the ability to understand the downstream impact of reporting on operational metrics, financial reporting, and billing processes.

• Support the collection, review, validation, and reporting of quarterly operational data submissions.
• Analyze customer-reported operational and transaction data to identify discrepancies, anomalies, trends, and potential revenue leakage.
• Investigate reporting variances and collaborate with customers and internal stakeholders to resolve issues within required timelines.
• Develop trusted relationships with internal and external stakeholders to support accurate and timely reporting submissions.
• Understand and assess the downstream impact of reporting activities on billing, operational metrics, and business reporting.
• Perform root cause analysis on reporting exceptions and recommend corrective actions.
• Deliver clear and actionable reporting insights to support operational and management discussions.
• Support quarterly QMR business updates and reporting reviews with regional finance and business partners.
• Maintain accurate documentation and audit trails for inquiries, investigations, and issue resolution.
• Identify opportunities to improve reporting processes, controls, and operational efficiencies.
• Contribute to system enhancement initiatives, user acceptance testing, and process improvement projects.
• Provide customer support, guidance, and training on reporting requirements, reporting standards, and QMR-related processes.
• Participate in quarterly reporting close activities while ensuring adherence to established controls and governance procedures.

• Experience working with operational reporting, performance metrics, business reporting, or reporting governance functions.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend solutions.
• Experience reviewing and validating large data sets with exceptional attention to detail and accuracy.
• Demonstrated ability to build trusted stakeholder relationships and effectively manage cross-functional partnerships.
• Exposure to operational, transactional, customer, or financial data analysis.
• Ability to communicate complex findings and reporting issues clearly to both technical and non-technical audiences.
• Self-starter who thrives in deadline-driven environments and can manage multiple priorities simultaneously.
• Strong organizational skills and commitment to…