AVP, GWPC Technical Manager

AVP, GWPC Technical Manager – Sompo

Sompo has a unique opportunity for a senior technology leader to lead the Guidewire Policy Center platform across multiple regions. The role requires managing a high‑performing team, driving platform strategy, and ensuring production reliability.

Location

• Purchase, NY
• Morristown, NJ
• Conshohocken, PA
• Charlotte, NC

Platform Ownership & Leadership

• Serve as the application owner for the Guidewire Policy Center platform, overseeing its architecture, performance, and scalability to support Policy Submission and transaction processing.
• Lead a high‑performing development team in designing, developing, and delivering new Commercial Insurance products while ensuring system stability and availability.

Technology Strategy & Innovation

• Explore and implement cutting‑edge technologies, including advancements in Guidewire and AI integration, to enhance policy processing efficiency, reduce overhead, and improve business outcomes.
• Develop and enforce engineering standards around security, secure coding, logging, alerting, and automation.

Incident Management & Production Support

• Lead efforts to identify and address production‑related issues, including managing Major Incident events during business and non‑business hours, ensuring quick resolution and minimal business impact.
• Troubleshoot availability and performance issues across multiple layers of deployment, including hardware, operating environments, networks, and applications.

Collaboration & Stakeholder Management

• Partner with cross‑functional teams, including Project Management, Business Architecture, Product, Operations, and Testing, to scope, plan, and deliver projects.
• Act as a key technical liaison for the Policy Center team, building strong relationships with business stakeholders, IT groups, and vendors.

System Support & Ecosystem Management

• Oversee the maintenance, support, and enhancement of the Guidewire Policy Center ecosystem, including integrations with financial systems, claim systems, portals, third‑party vendors, etc.
• Ensure the platform operates in line with SLAs in production and non‑production environments.

Automation & Documentation

• Automate deployments to test and production environments using robust release pipelines to improve efficiency, traceability, and quality.
• Maintain and govern technical documentation, including architecture diagrams, sequence diagrams, deployment diagrams, and production runbooks.

Team Leadership & Governance

• Manage onshore and offshore teams, ensuring effective capacity planning, priority management, and adherence to development methodologies.
• Foster a culture of continuous improvement by mentoring team members and encouraging technical upskilling.

What You’ll Bring – Educational Background

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

What You’ll Bring – Technical Expertise

• 10+ years of experience in IT, with 7+ years in Java‑based enterprise application development and implementation.
• 5+ years of experience with Guidewire Policy Center development as a Technical Lead in end‑to‑end commercial policy products implementations.
• Strong knowledge of REST/SOAP APIs, object‑oriented design, orchestration platforms, message queues, and event messaging.
• Expertise in web servers (Apache Tomcat), relational databases (SQL Server, Postgres), enterprise integration framework and developer tools.
• Proven experience in automating builds, deployments, and production support resolution using industry‑standard tools.
• Familiarity with monitoring and logging tools to troubleshoot and resolve application performance issues.

What You’ll Bring – Domain Experience

• Demonstrated experience in the P&C insurance domain, with a preference for Commercial Insurance and Policy implementations.
• Guidewire Policy Center experience and certification required.

What You’ll Bring – Leadership & Management Skills

• Prior experience managing technical teams across onshore/offshore models.
• Strong organizational, priority management, and resource planning skills.
• Ability to manage critical projects, deliver results within budget and timelines, and articulate technical solutions to business stakeholders.

What…