Director, Innovation Consulting

Overview

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Innovation Consulting

Overview

• Mastercard Digital Labs is a leading-edge global innovation capability, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes.
• Digital Labs supports our customers and partners with Innovation and R&D consultation — delivering customized innovation programs, products and support — tailored to meet client-specific business challenges.
• Digital Labs supports Mastercard by creating products and solutions for our customers that activate Mastercard’s assets and drive the company’s core business.

Role Description

• This role within Digital Labs acts as a lead sprint master for facilitating all product / process engagements on behalf of customers and internal stakeholders alike.
• This role is a key customer focused role for Digital Labs which requires a confident, experienced facilitator with a deep understanding and experience in three core disciplines – ideation methodologies, rapid prototyping and design sprints and agile product management.
• This person will be a lead advocate for innovation within the Mastercard customer base, serving as one of the faces of Mastercard Labs externally in North America.

• Are you passionate about product innovation and want to work with some of the world’s biggest brands to create innovative product prototypes & run programs to improve their innovation culture and methodologies?
• Are you a world class facilitator with a passion for people, technology innovation, agile prototype development and new product design?
• Does playing a key playmaker role in supporting teams who are innovating and developing leading edge technology solutions excite you?
• Have you the capability to think on your feet, analyze, structure and summarize lots of information to drive decisions, be hugely creative, cajole, encourage and negotiate all at the same time?

• Drive the execution and successful delivery of multiple customer engagements for the Digital Labs team which will include innovation consulting, execution of innovation culture programs and delivery of Mastercard innovation products.
• Engage in internal advocacy and business development for Digital Labs by staying in close contact with the local Mastercard teams across North America to identify new opportunities and support the sales process.
• Lead groups through activities such as envisioning / ideation, product planning, issue resolution, action planning, assumptions testing & product prototyping as well as requirements gathering.
• Create new innovation tools and templates & collation of existing best in class methods to create standardized methodologies & practices for rapid innovation.
• Facilitate client events, using best practice processes and techniques in the area of design thinking, ideation methodologies, agile development (design sprints and rapid prototyping) and in agile product management.
• Lead small teams and large groups of professionals with multi-faceted skills sets and different motivations/ agendas to create new product innovations.
• Contribute to the development of new Digital Labs innovation programs and products and the enhancement of existing Digital Labs innovation methodologies that can be delivered to customers.
• Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the Digital Labs team to develop product prototypes that would be relevant to the customer base.
• Explore and support development of Mastercard Labs’ relationships with external partners

• Demonstrated experience…