Vice President, Process Excellence & Standardization

Vice President, Process Excellence & Standardization Mastercard's Law Department is transforming how legal services are delivered through operational excellence, technology enablement, data-driven decision making, and scaled service delivery. We are seeking a strategic and execution-focused Vice President, Process Excellence & Standardization to lead the design, optimization, and standardization of legal processes across the global Law Department. This role is a critical leadership position within Legal Operations and will serve as the enterprise owner of legal process excellence.

The successful candidate will identify opportunities to simplify, harmonize, and modernize legal workflows while creating scalable operating models that improve efficiency, consistency, user experience, and risk management. As a key member of the Legal Operations leadership team, this individual will work across legal, compliance, technology, and business stakeholders to establish sustainable process standards and drive adoption of best practices globally.

The role will partner closely with Legal Technology & Automation, Legal Analytics & Governance, and legal teams across all practice areas and regions to accelerate the department's transformation agenda.

• Develop and execute a comprehensive Law Department process excellence strategy aligned with the department's transformation objectives.
• Establish enterprise standards, methodologies, and governance for legal process design, documentation, and continuous improvement.
• Drive a culture of simplification, standardization, and operational discipline across global legal teams.
• Lead the identification, prioritization, and execution of high-impact process improvement opportunities.

• Map, assess, redesign, and standardize complex legal workflows across the department.
• Create scalable, repeatable, and globally consistent operating models for key legal services and activities.
• Develop process playbooks, service delivery models, decision trees, intake frameworks, and standard operating procedures.
• Ensure that process designs appropriately balance efficiency, compliance, legal risk management, and business experience.
• Examples may include:
• Legal intake and triage
• Contract review and negotiation workflows Matter management
• Knowledge management and legal self-service workflows

• Partner closely with the Legal Technology & Automation team to translate optimized processes into scalable technology solutions.
• Define business requirements, user stories, process rules, workflows, and governance models supporting legal technology implementations.
• Ensure process designs maximize the value of platforms such as:
• Contract Lifecycle Management (CLM)
• Matter Management
• Workflow and automation solutions
• Generative AI and legal technology tools
• Enterprise productivity platforms
• Serve as a strategic business owner and subject matter expert during technology implementation and transformation initiatives.

• Partner with the Legal Analytics & Governance team to embed measurement, reporting, and accountability into all standardized processes.
• Establish KPIs and operational metrics to measure performance, adoption, quality, and business impact.
• Develop mechanisms to identify bottlenecks, inefficiencies, and process risks.
• Utilize dashboards, operational data, and stakeholder feedback to drive continuous improvement initiatives.
• Promote evidence-based decision making across Legal Operations.

• Influence senior legal and business leaders to align on enterprise process standards and transformation priorities.
• Facilitate cross-functional working groups and governance forums.
• Represent Legal Operations in enterprise transformation and operational excellence initiatives.
• Create a process excellence and standardization team

• Deep experience in process excellence, business transformation, operations, consulting, or continuous improvement roles.
• Experience leading large-scale process redesign and operational transformation initiatives within a corporate legal department, financial services organization, consulting firm, or highly regulated technology company.
• Demonstrated success implementing scalable operating models and driving measurable business outcomes.
• Experience influencing senior executives and leading…