Director, Rewards, Equity

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Total Rewards, Equity Compensation

The Director, Equity Compensation, will lead the successful delivery of our global equity compensation programs at Mastercard, including Restricted Stock Units, Performance Stock Units, and Stock Options, and our expanding Employee Stock Purchase Plan. This role involves managing a team of equity plan administrators, collaborating with cross‑functional departments, and ensuring team adherence to legal and regulatory compliance requirements globally.

In addition, the Director will establish and maintain delivery standards and governance for all equity programs, including the developing and refining standardized operating procedures and workflows. They will support transformation initiatives aimed at automating processes and implementing improvements to enhance how we support the business and serve our employees.

This role works closely with the Total Rewards design team, external vendors, as well as internal Global Business Service Center, payroll, and HR technology stakeholders, to optimize processes, manage risk, and deliver an exceptional employee experience.

• Ensure successful administration of equity programs, including equity grant processing, exercise and vesting tracking, and data management.
• Responsible for managing the relationship and ongoing maintenance of the Company's stock plan administration platforms, including monitoring participant experience, service level delivery, timely file feeds/integrations, and contract compliance.
• Drive operational excellence and elevate the employee experience by assessing and redesigning equity systems and processes. This includes creating and maintaining standard operating procedures, process maps, and workflows for equity compensation programs, with clearly defined handoffs and escalation protocols to promote clarity across stakeholders.
• Measure service levels provided to employees and lead continuous improvement initiatives as appropriate.
• Stay abreast of global regulatory requirements and policy changes in the equity space, assessing implications on delivery practices, recommending and applying changes as needed to ensure compliance.
• Responsible for successfully complying with all Equity SOX controls and global audit/compliance requests, including ensuring that all requests, approvals, grants, purchases, and documentations are maintained in accordance with department, legal, finance, tax, and Sarbanes‑Oxley requirement procedures.
• Liaise with payroll team and finance to ensure smooth execution of equity programs/processes, such as proper withholding and reporting of payroll eligible events.
• Interface with Global Business Services Center (GBSC) as necessary to ensure inquiries and escalations from managers and employees are addressed.
• Collaborate with multiple internal and external groups to identify potential operational efficiencies and ensure seamless and consistent delivery of equity services to employees.
• Manage the administration of the Employee Stock Purchase Plan (ESPP) globally. Including: planning ahead of each new offering period. Ensuring timely file feeds to third party administrator, reconcile data, error correction (if required), accurate purchase of shares, and timely delivery of shares to employee accounts.
• Track operational risks related to equity compensation delivery and actioning of mitigation plans.
• Management of escalations and issue procedures with root cause analysis.

• Leadership and project management experience in implementation and administration of equity processes and programs including an Employee Stock Purchase Program.
• Technical expertise in…