Director, Talent & Change Management MasterCard

About the job

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary Director, Talent & Change Management

Overview The Talent and Organizational Effectiveness (T&OE) COE connects our people to priceless opportunities so they can reach their potential and ensure we reach ours. We establish industry leading practices for attracting, developing, and retaining the best people, to future proof our business and support teams in delivering the best work of their careers.

The T&OE COE is looking for a Director, Talent & Change Management to drive our Change Management, Organizational Development, and Project Management capabilities forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the organizational and employee readiness journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

The successful candidate will be part of our internal HR consulting team and lead a variety of HR change initiatives, such as: M&A, operating model, org design, culture assessments, operational excellence, leadership development, and org effectiveness. They will partner with senior stakeholders to project management and deliver change initiatives that will provide differentiated impact for our businesses.

Role

• Apply and institutionalize a best in class change management capability that will improve employee readiness and account for disruptive change to all elements of an organization’s operating model (strategy, structure, processes and systems, shared values, etc.).
• Set clear and measurable change management and project management objectives and continuously evolve our consulting toolkits and best practices.
• Enable repeatable and scalable change management activities and deliverables through our established tools to accelerate change management activities, including: change impact assessments; change communications plans and frameworks; stakeholder analysis and engagement tactics.
• Leverage human capital expertise to support organizational and operating model design, aligning structure, roles, and capabilities with strategic business objectives.
• Design and deliver culture assessments to evaluate organizational alignment, identify gaps, and inform strategies that enhance employee engagement and cultural effectiveness.
• Review employee readiness for executive, people manager and individual contributor levels, to apply the lens of change management to moments that matter, including, journey mapping, cultural assessments, mentoring programs, on-boarding, manager training, and ongoing communications, engagement, and enablement activities.
• Facilitate and or support large cross-functional planning meetings and workshops using change management best practices and approaches.
• Manage and maintain key employee touchpoints across the change journey.
• Consult, coach and engage project teams, managers, and leaders.
• Develop and deliver analysis, recommendations, and presentations for senior executives to support strategic decisions.

All About You

• Brings strong expertise in change management, project management, and organizational development, with a solid understanding of end-to-end people processes.
• Strong track record of managing / leading enterprise-wide projects and change & transformational initiatives with sustainable results.
• Flexible and adaptable; able to work in ambiguous environments with the ability to manage multiple projects and a diverse set of stakeholders.
• Exceptional problem-solving skills: demonstrated ability to analyze data, structure complex problems, develop solutions.
• Superior written and verbal communication skills, with the ability to engage effectively across a range of stakeholders, including C-suite executives.
• Skilled in active listening and cultivating meaningful feedback loops via surveys, focus groups, and 1:1 interaction.
• Collaborative team player with the ability to build strong relationships, influence stakeholders at all levels, and align efforts toward shared goals.
• Advanced degree in Organizational Change Management or Organizational Development preferred; certifications are a plus.
• Combined in-house and consulting experience is a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or…