Director, B2B Communications

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, B2B Communications Overview

The Global Communications team plays a critical role in shaping Mastercard’s reputation and demonstrating how the company is powering the future of payments and commerce. Mastercard is advancing new ways to pay and get paid, enabling businesses to operate more efficiently and applying technologies such as artificial intelligence, open banking and digital assets to address real customer needs. This is a pivotal time for Mastercard, requiring a communications leader who can translate complex products, technologies and business strategies into clear, compelling stories for customers, employees and external stakeholders.

The Director, B2B Communications, reporting to the Vice President of B2B Communications, US, will lead communications strategy across key commercial and innovation priorities, including commercial payments, AI and agentic commerce, digital payments, digital assets, and open finance. This individual will be responsible for developing and executing communications programs that demonstrate the relevance and value of Mastercard’s capabilities, strengthen the company’s leadership position and support business priorities.

This individual will also contribute to employee communications for the US, connecting employees more closely to Mastercard’s strategy, priorities and progress. This role requires a hands‑on communications leader with strong business judgment, deep storytelling capabilities and the ability to translate strategy into high‑quality execution across a complex, global organization.

• B2B and Commercial Communications
  - Lead communications across Mastercard’s three business priorities:
  Commercial and New Payment flows, Core and Services.
• Develop narratives and communications programs that demonstrate how Mastercard helps businesses pay, get paid and operate more effectively.
• Translate products, customer partnerships and business strategies into clear, differentiated and commercially relevant stories.
• Build sustained communications programs that extend beyond individual announcements and launches.
• Innovation and Emerging Technology Communications
  - Lead communications for AI and agentic commerce, articulating Mastercard’s strategy, capabilities, partnerships and role in the evolution of commerce.
• Develop communications supporting Mastercard’s work in open finance, crypto, blockchain and other emerging technologies.
• Translate complex technologies into accessible stories anchored in customer needs, commercial applications and tangible outcomes.
• Monitor the competitive, technology and media landscape to identify emerging opportunities and reputational considerations.
• Employee Communications
  - Lead US employee communications, connecting employees to company strategy and priorities.
• Shape the editorial agenda for greater prioritization and narrative consistency.
• Support town halls, leadership communications and employee engagement.
• Partner with regional, business unit and global employee communications teams to balance global consistency with local relevance.
• Use employee insights and performance data to sharpen communications effectiveness.
• Campaign Development, Execution and Measurement
  - Design and deliver…