Patient Access Representative Patient Access

Patient Access Representative

Day Kimball Health is hiring a Patient Access Representative for the Patient Accounts Department.

Location:

Putnam, CT
Shift: Day Shift, 40 Hours

For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non‑profit, integrated healthcare provider, we are committed to delivering high‑quality services while maintaining a strong connection with our patients and their families. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference.

Under the direction of the Patient Access Manager, the Patient Access Representative is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. You will inform patients of hospital and regulatory policies in regards to patient care and collection practices, and you will contribute to a culture of teamwork, professionalism, and mutual respect.

• Responsible for front‑end revenue cycle management by registration of patients for Emergency, Scheduled Outpatient and Inpatient procedures.
• Requires extensive knowledge of all insurances and demographic information which drives the revenue cycle.
• Responsible for switchboard operations including emergency operations procedures.
• Greets patients, relatives or patient representatives as the communication liaison for patient services and access.
• Responsible for current and new regulatory requirements for state, federal, and commercial payors.
• Responsible for ABN and co‑payment collection practices.

Education: High school graduate or equivalent required.

Experience:

• 2 years customer service experience preferred.
• Knowledge of healthcare insurance preferred.
• Knowledge of medical terminology preferred.
• Excellent customer service skills required.
• Computer literacy required.

• 401(k) plan with eligible employer contribution
• Sick days
• Pet insurance

Day Kimball Health is an affirmative action and equal opportunity employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke‑free environment.