Service Coordinator

Service Coordinator

Location:

Kent, WA

Equal Opportunity

Employer:

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ingersoll Rand thrives on a culture of innovation and ownership, delivering high‑quality industrial solutions in the most complex and harsh conditions. With over 80 renowned brands, we cultivate strong customer relationships and solve industry challenges with commitment and customer focus.

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator delivers exceptional customer service and coordinates service technicians to meet customer needs while managing order and operational requirements.

• Answer incoming service calls and schedule technicians for preventive maintenance and service repairs, maximizing operating efficiency.
• Guide and develop service technicians, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets, monitoring status and location.
• Maintain compliance with environmental, health, safety, and Operational Excellence standards; assist in auditing.
• Earn customer loyalty by managing interactions, ensuring satisfaction, generating and following up on service quotes, and seeking new business.
• Order and receive parts for jobs, monitor shipping and receiving, submit warranty claims, ship parts to factory, and ensure SARBOX compliance.
• Display teamwork and flexibility, working overtime and weekends as required.

• High school diploma or GED plus 2‑3 years of related experience (required).
• Associate’s or Bachelor’s degree preferred.
• Operational knowledge of Microsoft Office and proficiency with hand‑held devices (Smartphone, iPad) (required).
• Knowledge of mechanical and electrical systems preferred.
• Salesforce experience a plus.
• Forklift certification a plus but not required (we’ll certify you!).
• Physical ability to use hands, fingers, walk, stoop, kneel, lift up to 10 lbs. regularly and occasionally lift 40+ lbs.

This position is based in Kent, WA and may travel occasionally within the US for meetings, employee training, and other business needs (5‑10%).

• Exceptional organization, communication, and follow‑up skills; manage a high volume of priorities in a fast‑paced environment.
• Strong interpersonal skills; follow procedures, work autonomously, and know when to escalates issues.
• Exceptional customer service skills with proper phone etiquette.

65,000‑85,000. Pay takes into account skills, experience, training, licensure, certifications, and location. Eligible for discretionary / nondiscretionary annual bonuses and incentive compensation.

We provide a comprehensive benefits package—including medical, dental, vision, wellness programs, life insurance, 401(k) plan, paid time off, and employee stock grant—to support employee health and well‑being. We promote personal ownership, community, and environmental responsibility.

Ingersoll Rand is committed to workforce diversity. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.