Customer Service Representative

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The Customer Service Representative will be responsible for following up on leads and calling potential new customers for the sales department. The CSR will contact customers, review their needs and work to problem solve any issues that arise.

• Full Time
• Monday - Friday 6:00 a.m. – 3:00 p.m.

• $23.00 – $25.00 per hour

• Provides quotes, confirmations, responds promptly and professionally to customer requests.
• Setups new customer accounts.
• Investigates and resolve customers' order issues and concerns.
• Enters order information in a timely and accurate fashion.
• Develops and maintains expertise in an assigned specialty area to support departmental efforts.
• Coordinates warehouse and shipping exceptions with various departments.
• Collaborates with Territory Sales Representative in proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accurate.
• Communicates with Purchasing Department regarding large sales and/or out-of-stock concerns.
• Reports to Manager pricing and/or customer needs/special requests.
• Provides input for catalogues and price lists.
• Follows established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommends changes when warranted to achieve overall company goals.
• Assists in training new department personnel, and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products' goals.
• Performs other duties as assigned.

• A High School diploma or GED.
• Proficiency in Outlook, Word, and Excel with a proven ability to manage programs and projects.
• Exceptional data management and organizational skills and high degree of accuracy.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, and courteous telephone manner.
• Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills.

• Three or more years' experience in a building material sales and service environment.
• Basic understanding of the supply chain to the building materials industry.
• Preferred industries include stair parts or associated millwork, (i.e., molding, doors, or window suppliers).

• Travel is primarily local during the business day.
• Overnight travel may be required.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; and lifting.

Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, specialty millwork, and a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct.

Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.

We offer competitive wages, shift premiums, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), and 401(k) program with employer match.

We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. As part of our hiring process, candidates may be required to undergo pre‑employment drug testing and background checks unless prohibited by state or local law.

Mid‑Senior level

Full‑time

Customer Service

Consumer Services

Location:

Puyallup, WA