Member Consultant II - Frederickson, Puyallup

Position: Member Consultant II - NEW LOCATION IN FREDERICKSON, PUYALLUP!
PAY RANGE

The Target Pay Range for this position is $26.00 - $32.12 hourly.

BENEFITS - because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Member Consultant II at our brand new Frederickson Neighborhood Financial Center, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU's products will allow you to identify, diagnose, and address members' consumer financial needs and refer them to specialized services when necessary. You will serve as a subject matter expert, resolving our members' needs and providing expertise in specialized financial services.

Compensation

Transparency:

• Member Consultant: $26.00 - $28.00 per hour

Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

About This Role & Expectations:

This role is within BECU's Mountain District. Additional details provided if moved forward in the hiring process.

• One-Year Commitment: All Retail new hires are expected to remain in this role, location, and schedule for a minimum of one year before pursuing other opportunities within BECU
• Training: Training will include travel to the Tukwila Financial Center
• Flexibility
  
  Required:
  
  Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs

Training

Schedule:

• 12 weeks, Monday-Friday
• Variable shifts between 8:00 AM - 6:30 PM

Post-Training

Schedule:

• Variable shifts between Monday-Friday: 8:00 AM - 6:30 PM
• Up to 3 Saturdays per month: 8:30 AM - 1:30 PM

WHAT YOU'LL DO:
Exceptional Member Experience and Sales Consultation:

• Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.

• Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member's needs are fulfilled.

• Assisting the community with financial wellness:
  This could involve financial education programs, assistance with budgeting, debt management, or access to financial planning resources.

WHAT YOU'LL GAIN:

• Community time off:
  This could mean paid time off specifically designated for volunteering or participating in community service activities.

• Work-life balance:
  Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments.

• Assisting the community with financial wellness:
  This could involve financial education programs or access to financial planning resources.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's Degree or equivalent related experience

• Minimum two years of experience in a sales-oriented, financial, or retail environment

Desired

Qualifications:

• One year of experience in a financial institution
• Spanish language fluency highly desirable
• Thorough understanding of the sales process and ability to manage a sales pipeline efficiently
• Strong proficiency and comfort level with learning new systems and programs; with the ability to navigate multiple systems simultaneously
• Ability to successfully complete 12-week in-house training program after hire
• Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions
• Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered.
• Proficient verbal and written communication skills to enable daily communication with Members
• Problem resolution, negotiating, organization, multi-tasking and peer coaching skills
• Ability to work flexible shifts

EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.