IT Support Technician

IT Support Technician I page is loaded## IT Support Technician Ilocations:
Puyalluptime type:
Full time posted on:
Posted Todayjob requisition :
JR101519

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Support Technician responsible for ensuring proper support of all organizational computer hardware and software operation to maximize uptime so that end users can effectively accomplish business tasks. Under supervision, this position configure, installs, diagnoses, repairs, and maintains all user computer hardware, peripherals, and software in timely manner. Acts under supervision as first line of support for employees seeking assistance with applications, network connectivity, computer hardware (desktops, laptops, and tablets), and peripherals.

Escalates support requests to senior support staff as well as to other specialist IT staff members as needed based on defined criteria.
** Duties and Responsibilities
** As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:
* Understanding and empathizing with client needs
* Surpassing client expectations
* Demonstrating a high level of integrity
* Exhibiting compassion and commitment
* Advocating for social justice
* Taking pride in individual work as well as that of the team
* Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.
** Essential Duties and Responsibilities
*** Provide first-level contact and problem resolution for all users with hardware, software and applications problems within the scope of existing Service Level Agreements whenever possible. Provide help via the ticketing system, telephone and remote assistance tools when appropriate. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases.
* Whether on the phone or in person, listen to users, be receptive to their issues and suggestions, and courteously obtain and, if necessary, convey concise problem information to internal IT personnel and external vendor support personnel.
* Use troubleshooting skills to diagnose and resolve user issues.
* Provide accurate and timely logging and resolution of issues in the issue tracking system.
* Escalate problems as appropriate following written procedures.
* Act as a liaison between customers and other internal support staff to assure accurate problem interpretation. Maintain regular communications with customers during the problem resolution process.
* Maintain in-depth knowledge of supported products and services.
* Proactively assist users in preventing future problems by looking for root causes, correcting and documenting procedures, and providing training when appropriate.
* Using appropriate checklists install and configure new desktops, laptops and tablets, document all checklist actions.
* Communicate problems and/or patterns of errors with other support staff and other appropriate IT staff.
* Assist with check out/in and maintenance of software library and maintaining accurate license counts.
* Assist with desktop hardware inventory enterprise-wide.
* Possible off-hours support on rotating basis with other staff members.
** Qualifications
* *** Required
* ** Microsoft Technologies; e.g., Windows, MS Office, Active Directory, Exchange, etc.
* Knowledge of LAN/WAN technology, TCP/IP, and thin client systems.
* Printer and basic networking peripheral support experience.
* Demonstrated ability to effectively communicate by phone or in person.
* Demonstrated writing ability.
* Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
* Demonstrated analytical and troubleshooting skills.
* Initiative to act independently to resolve problems.
* Demonstrated…