Project Manager, Operations Manager, Program ​/ Project Manager

join to apply for the project manager role at servpro team friermuth

about servpro® team friermuth
we restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most.

benefits

• 401(k)
• 401(k) matching
• competitive salary
• dental insurance
• health insurance
• opportunity for advancement
• paid time off
• vision insurance

core values

• heart & hustle — give your best
• accountability — own the outcome
• alignment — one team, one mission – teamwork wins
• positivity — here to help
• integrity — do what is right

job description
the project manager (pm) leads our mitigation operations and drives revenue through consultative selling. You will inspect, scope, and estimate projects; convert opportunities into signed projects; and ensure our crews deliver exceptional customer outcomes on time, safely, and profitably.

base + commission
competitive base salary + performance-based incentives (commission/bonus) tied to revenue, margin, closing ratio, and customer satisfaction.

key responsibilities

• conduct on-site inspections, develop scopes of work, and prepare accurate estimates.
• close projects from your inspections by presenting clear solutions, setting expectations, and earning trust.
• maintain a high closing ratio on assigned leads and self‑generated opportunities.
• partner with business development to maximize revenue, margin, and customer retention.
• own the follow‑through: ensure deposits, authorizations, and job files are complete to start work promptly.
• manage the customer experience end to end; set clear scope, timeline, and communication cadence.
• schedule and coordinate crews, equipment, and vendors for efficient job execution.
• oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
• ensure safety, risk management, and compliance with company standards and regulatory requirements.
• review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality.
• recruit, train, coach, and develop restoration supervisors and technicians; model our core values daily.
• set priorities, remove roadblocks, and recognize wins.
• foster a learning culture—be teachable, give/receive feedback, and drive continuous improvement.
• communicate clearly with customers, adjusters, property managers, and internal stakeholders.
• produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.

qualifications

• 3+ years in restoration, construction, or field operations; 1+ year in people leadership.
• proven consultative sales track record—comfortable presenting solutions and closing.
• proficiency with estimating and job management software (e.g., xactimate).
• strong communication, negotiation, planning, and problem solving skills.
• iicrc certifications preferred (wrt, asd, amrt); osha 10/30 a plus.
• valid driver’s license; ability to work an on‑call rotation when needed.
• ability to successfully complete a servpro required background check and drug test subject to applicable law.

physical and work environment requirements

• exposure to extreme conditions such as heat
• walking and standing for long periods of time, driving, sitting, climbing
• ability to climb ladders and work at ceiling heights
• must be available to work a rotating on‑call schedule

eeo statement and legal notice
all employees of a servpro® franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated servpro® franchise. Servpro® franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of servpro industries, llc or servpro franchisor, llc. All sample forms are provided for informational purposes and may be subject to console liter and are not a substitute for merchanted hr documents.